Client Advisor - Karaka
We are looking for a passionate and dedicated Client Advisor to join our team at the Dilworth Hearing clinic in Karaka. This role is a job share position, working Thursday and Friday from 8:00 am to 5:00 pm.
To be successful in this role you will need:
- Previous experience in a client facing customer service or retail position
- Clear professional communication style
- Strong administration skills
- Attention to detail and accurate data entry skills
- A great phone manner and a warm face to face communication style.
A valid drivers license and own vehicle required
Benefits:
- A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
- Be part of a team that genuinely cares about what they do
- Be part of a close-knit team
- While you're employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
- Discounted Southern Cross Health insurance
- Help people everyday experience the joy of better hearing
We will provide you with full training, a competitive salary and an organisation you can be proud to work for.
About the role:
Our clinic is modern, easily accessible, and boasts a friendly and supportive work environment. The successful candidate will have flexibility to assist with coverage in other clinics as needed. Flexible to cover extra days as required. The role is varied, including front desk responsibilities, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening.
Dilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.
If you're organised, people-focused and ready to make a difference. apply via Seek or our Careers page (we are unable to accept applications through our clinics), with your CV and cover letter, telling us why you'd like to join the Dilworth Hearing team.
- Previous experience in a client-facing role, preferably in the healthcare or retail industry.
- A passion for helping others and a strong desire to make a positive impact on people's lives.
- Excellent communication and interpersonal skills, with the ability to build rapport easily.
- Empathy and a patient-centric approach to understanding and addressing client needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team, adapting to a flexible work environment.
- Basic computer literacy and proficiency in using customer relationship management systems.
- A willingness to learn and stay updated with industry advancements.
- A valid driver's license and access to a vehicle for clinic coverage.
- A positive and enthusiastic attitude, with a commitment to delivering exceptional service.
- Provide exceptional customer service and build strong relationships with clients.
- Conduct comprehensive hearing assessments and recommend suitable hearing solutions.
- Fit and adjust hearing aids, ensuring a comfortable and effective experience for clients.
- Offer ongoing support and aftercare to clients, addressing any queries or concerns.
- Stay updated with the latest hearing technology and industry trends.
- Maintain accurate client records and ensure data privacy and confidentiality.
- Collaborate with the clinic team to deliver a seamless and positive client experience.
- Assist with clinic administration tasks, including scheduling appointments and managing inventory.
- Represent Amplifon's brand and values, promoting our commitment to hearing health.
- Engage in continuous professional development to enhance your skills and knowledge.
