Trekking Guide/Guest Service Attendant - Japanese Speaking

Trekking Guide/Guest Service Attendant - Multi-lingual

Our Activities and Guest Services team looks after the Activity and Retail experience for guests, along with offering activities to both internal and external guests of the hotel. Activities include Glacier Explorers, Star Gazing, Tasman Valley tours, SEHAC and Trekking in the national park.

This role is split between offering guided walks with our Hiking team, providing informative commentary along the way to our guests and providing guiding and translation support in other Activities, as well as assisting our guest services team. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

What you will be doing:

• Responsible for overseeing all aspects of the trekking department operations, including but not limited to guest and agent communications, staff rostering.
• Demonstrate a knowledge of other cultures and customs, in particular Japanese.
• Presenting to groups and providing safety briefings
• Providing informative commentary with your own personal style and flair
• Guiding walks along tracks within the National Park
• Ensuring a high level of Health and Safety is maintained
• Upselling all services, activities, and retail products available in the surrounding area, in order to maximize occupancy and revenue
• Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry
• Keeping the public areas around the reception area clean and tidy
• Ensuring that all security procedures are followed in relation to cash, keys, guest security, and privacy
• Greet and interact with all customers and provide assistance as required
• Maintain the visual standards of the store and represent the image of the hotel
• Assist with the processing of stock deliveries and shop floorreplenishment
• Handling requests andcomplaints, deferring to the Manager/Supervisor when necessary
• Jumping feet first into the day and helping out wherever is needed

What you will bring to the role:

• While previous guiding or trekking experience is required, ideally 6 months plus, we provide training to ensure you're kept up to speed with our products, our services, our standards, and our expectations.
• We cater to large groups of international guests and with this in mind we require fluent English, Japanese, or other languages.
• Excellent at communicating with a diverse range of guests
• Flexibility to work rotating shifts, including weekends and public holidays
• Confident, motivated, enthusiastic, and determined
• Takes pride in work and has exceptional attention to detail
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised.

The role and benefits:

• Full Time, minimum 30 hours per week
• Pay range is $27.00 - $31.00
• Accommodation onsite, including Wi-Fi and power
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
• Discounted hotel accommodation for Friends and Family
• Live in Aoraki/Mt Cook National Park with stunning surroundings and unparalleled views – a short and remarkable commute to work
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience