Experience Manager

Company Description

Australian Business Awards - Employer of Choice 2023, 2022 & 2021 HR Awards - Excellence Awardee, Employer of Choice 2022 AFR BOSS Best Places to Work - 2022 HRD Employer of Choice - 2021

Welcome to Publicis Groupe ANZ.

Here you will get an inside look at life within our network, including the brilliant people working across our agency brands.

Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology. Our connected platform of companies and capabilities is more than an operational framework. It's a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally.

In Australia, our powerhouse of marketing capabilities stretches across creative agencies Saatchi & Saatchi, Leo Burnett, Publicis Worldwide, media agencies Starcom, Zenith, Spark Foundry, Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX, PR Herd MSL.

We also have Publicis Sapient driving digital business transformation for our clients.

Overview

Experience Manager

Are you someone who thrives on creating environments where people genuinely love coming to work? Do you naturally bring order to chaos, think three steps ahead, and know how to make both employees and clients feel looked after from the moment they walk through the door?

We're Publicis Groupe, a global leader in marketing, communication, and digital business transformation, home to agencies including MBM, Digitas, Saatchi & Saatchi, Spark Foundry, KiwiPlates and Breakout Room.

We're looking for an Experience Manager to lead the workplace experience across our newly renovated Auckland office, supporting up to 300 people across our NZ business. Reporting to the Head of Experience ANZ, you'll play a key role in shaping a workplace that feels welcoming, connected, and seamless - leading everything from culture and engagement initiatives to facilities, events, health & safety, and operational excellence.

You'll also lead and mentor an Experience Executive while partnering closely with senior leaders, People & Culture, Executive Assistants, and external suppliers to ensure our people and visitors have a consistently positive experience.

What you'll do:

• Lead the overall workplace experience strategy across the Auckland office - creating a positive, seamless, and memorable environment for employees and visitors alike.
• Partner with leadership and P&C teams on engagement initiatives, cultural moments, and employee experience programs.
• Oversee day-to-day office operations, facilities, suppliers, budgets, and workplace standards.
• Lead the planning and execution of internal events, celebrations, and business-wide initiatives that strengthen culture and connection.
• Manage external and client-facing events in partnership with brand and leadership teams.
• Own Health & Safety responsibilities for the NZ office, including compliance, audits, emergency readiness, and training.
• Continuously improve systems, processes, and ways of working to create a scalable and efficient Experience function.
• Lead, coach, and develop the Experience Executive, setting clear priorities and fostering a collaborative team environment.
• Act as the senior escalation point for workplace and experience-related matters.

What we're looking for:

• Proven experience in workplace experience, office management, hospitality, events, operations, or a similar people-focused role.
• A natural relationship-builder who can confidently work with stakeholders at all levels of the business.
• Strong leadership capability, with experience managing or mentoring others.
• Highly organised with exceptional time management skills and the ability to juggle multiple moving parts.
• Calm under pressure, solutions-focused, and proactive in anticipating issues before they arise.
• A people-first mindset with a genuine passion for creating positive experiences.
• Excellent communication skills, professionalism, and discretion.
• Someone who thrives in a fast-paced, high-energy, and ever-evolving environment.

Why join us?

At Publicis Groupe, we care deeply about creating a workplace where our people feel connected, inspired, and supported. This is an opportunity to take ownership of a highly visible function and make a real impact on the day-to-day experience of our teams and clients alike.

If you're equal parts people person, organiser, culture champion, and operational superstar - we'd love to hear from you.

Additional Information

Additional information

Be a part of the Publicis Groupe network, one of the world's most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
• A creative, fun and rewarding office environment backed up by our Publicis Liberte flexibility approach "working your way, with us!"
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and support to reach your goals through our Career Conversations program
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Egalite, enABLE and Embrace (reconciliation action plan) programs
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge - Homepage - Working with Cancer Pledge
• Inclusive leave policies such as Fertility Treatment, Menopause, Flexible Public Holidays, Gender Affirmation and Parental leave with up to 18 weeks paid primary carer leave and generous secondary carer benefits
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes - so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn't be where we are today. So be you - we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.