Client Services Manager - Palmerston North

Lead with Heart. Shape Care that Truly Changes Lives.

Te Whakahaerenga |The Organisation

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.

We work closely with individuals, their families, and whanau to understand their holistic needs and provide comprehensive, wraparound in-home health services that promote independence and wellbeing. At Healthvision, our approach is groundedin compassion, collaboration, innovation, and dedication - values that shape everything we do.

Te Mahi | About the Role

As Client Services Manager, you will play a pivotal role in leading the coordination and delivery of high-quality care and support services. This is a role for someone who takes initiative, drives service improvement, and fosters a positive high performing team culture. You will be detailed in approach and experienced in prioritising operations. Working as part of a dedicated multidisciplinary team, you will ensure services are responsive, well-organised, and tailored to individual needs - from home and personal care support through to complex, long-term, or nursing care.
This is a permanent, full-time position of 40 hours per week, Monday to Friday (8.30am to 5.00pm), there will be some flexibility required. Based in our Palmerston North office.

Location: Based Palmerston North Office with oversight across Manawatu region, maybe requested to cover the wider Lower North Island as per business needs.

Key Responsibilities

• Relationship Management:Building strong relationships with service users and their families, whanau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
• Recruitment & Retention:Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
• Health and Safety:Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
• Roster Management:Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

He Momo | About you:

You're a natural connector - calm under pressure, quick to learn, and grounded in common sense. You understand that systems matter, but people matter more.

We're looking for someone who brings:

• Proven experience in service management, operations, or healthcare coordination.

• Strong leadership, interpersonal, and influencing skills.
• Empathy, emotional intelligence, and the ability to listen and act with compassion.
• Resilience, flexibility, and an appetite for problem-solving.
• Excellent communication and customer service skills.
• Must have the right to work legally and permanently in New Zealand.
• A full driver's licence, your own vehicle, and a clear Police Check.

Ki te huanga | Benefits

At Healthvision, you'll find more than a workplace - you'll find a whanau.

We'll support you with:

• A values-driven culture that celebrates people who lead with care.
• Ongoing supervision, support, and professional development
• Access to an Employee Assistance Programme (EAP)
• Birthday Leave(because your day matters too).

Tuhono Mai | Join Us

If you have empathy, energy, and a genuine passion for people, we'd love to hear from you.Apply today and be part of a team that's making a real difference - one person, one whanau, one community at a time.