Technical Customer Success Manager (Creator Economy)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager (Creator Economy) based in New Zealand.
This role sits at the intersection of customer success, technical consulting, and platform optimization within a fast-scaling creator economy environment. You will support creators building mobile apps, guiding them through complex build, configuration, and launch processes from start to finish. Rather than focusing on reactive support, you will act as a technical partner ensuring smooth integrations, stable performance, and successful app store submissions. The role is highly analytical and hands-on, involving deep troubleshooting, system diagnostics, and workflow optimization. You will work closely with Product and Engineering teams to improve platform reliability and feature adoption. Your impact will be visible in faster launches, fewer technical issues, and more confident, independent customers. This is a high-ownership role where technical clarity directly drives customer success at scale.
Accountabilities:
- Manage a portfolio of creators, providing deep technical support throughout their app build, QA, submission, and scaling journey
- Diagnose and resolve complex configuration, integration, and automation issues across the platform
- Guide customers through technical implementation decisions, ensuring stable and scalable setups
- Analyze crash logs, performance signals, and recurring technical friction points
- Partner with Product and Engineering teams to escalate and resolve platform-level issues
- Validate new features and ensure smooth adoption across customer portfolios
- Support Apple App Store and Google Play submission processes, including compliance and metadata requirements
- Translate technical complexity into clear, actionable guidance for non-technical users
- Contribute to documentation, playbooks, and internal knowledge systems to improve scalability
- Identify patterns across customer issues and proactively reduce future friction
Requirements
- 2+ years of experience in Technical Customer Success, Solutions Engineering, SaaS implementation, or similar technical client-facing roles
- Strong understanding of APIs, integrations, automation logic, and system workflows
- Experience supporting app-based or platform-based products, ideally in no-code/low-code environments
- Familiarity with mobile app deployment processes (Apple App Store / Google Play) is highly valued
- Ability to interpret logs, debug issues, and diagnose root causes in complex systems
- Strong written and verbal communication skills with a focus on clarity and structure
- Proven ability to manage multiple concurrent implementations or launches
- Analytical mindset with the ability to identify patterns and optimize processes
- Comfortable working in fast-paced, high-growth startup or scale-up environments
- Strong documentation habits and a structured approach to problem-solving
- Ability to remain calm and methodical when dealing with ambiguity or technical complexity
Benefits
- Fully remote work setup, with flexibility to work from anywhere
- Opportunity to work on AI-powered tools shaping the future of the creator economy
- Global team environment with regular in-person gatherings in international locations
- Career development support including coaching, training, and conference access
- High autonomy with direct impact on product evolution and customer success
- Tech gear budget to support your setup and productivity
- 24 paid vacation days plus 10 additional celebration leave days
- Paid parental leave supporting family needs
- Exposure to a fast-growing platform with significant user scale and impact
- Work within a mission-driven environment empowering creators to build and monetize apps without coding
