Associate Manager, Marketplace Strategy & Operations

About the Team

The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. We are looking for a hands-on builder to optimise how consumers interact with merchants and develop strategies that drive frequency and loyalty.

About the Role

We are hiring an Associate Manager to lead the NZ marketplace strategy and to drive consumer growth in a way that keeps customers coming back. Your work will shape how consumers discover and engage with DoorDash-across merchandising, in-app experience, pricing and partnerships. As this role sits at the intersection of strategy, analytics and cross-functional execution - you will closely partner with Product, Engineering, Sales and Marketing across the Restaurant and New Verticals business lines.

A core part of the role is leveraging metrics to guide decision-making. You will analyse performance across key levers such as conversion, retention, frequency, and category adoption, translating insights into clear priorities and action plans. You will also contribute to go-to-market and expansion strategies, using data to determine which areas to prioritise and how to scale them effectively.

You will own and optimise critical aspects of the in-app experience-from how consumers discover merchants and offerings, to how merchandising is executed across the platform. This includes ensuring that the right selection is surfaced to the right customers at the right time, and that the overall journey is seamless, intuitive, and aligned with our growth objectives.

This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants.

You will report into the Manager on our Consumer Strategy & Operations team. This is a hybrid role, with 3 days in-office (Auckland) and 2 days remote.

You're excited about this opportunity because you will...

• Strategise - create and execute the go-to-market strategy for our consumers and merchants, considering in-app engagement, retention and order rates
• Build and execute - test and incorporate new product features in collaboration with international product and engineering teams and continually measure performance
• Collaborate daily with a broad team - you will lead New Zealand's in-app experience, partnering with Sales, Marketing, Ads & Promotions teams to ensure Restaurant and New Verticals merchants meet their conversion and impression targets
• Analyse and lead - use quantitative and qualitative data to inform strategy, prioritize initiatives, define and track KPIs and communicate insights to senior stakeholders.
• Experiment - use a data-driven and customer-first approach to identify improvement opportunities and make our business 1% better everyday.

We're excited about you because you will have...

• 5+ years of experience in consulting, strategy, operations, product, technology, banking, analytics or related experience
• A bias for action - you are a relentless and independent problem solver, are a "do-er" and can influence and challenge effectively, to execute creative solutions.
• Proven analytics skills - Intermediate SQL knowledge and competency with dashboards is required.
• Strong business acumen - you are able to identify the "so what" from data, interdependencies between performance metrics and translate them into operational strategy.
• Thought leadership - you will be able to apply a framework to break down ambiguous problems and conduct methodical deep-dives into drivers of the issue.
• Exceptional cross-functional leadership and ability to manage multiple workstreams at once