Spa Concierge - Cordis, Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland's landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand's Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Spa Concierge - Part time

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for a warm, professional and service-focused Spa Concierge to join our beautiful Chuan Spa team at Cordis, Auckland. As the first point of contact for our spa guests, you will play an important role in creating a calm, welcoming and memorable experience from arrival through to departure. This role is ideal for someone who enjoys guest interaction, has strong attention to detail and takes pride in delivering personalised service in a luxury hotel environment.

Key Responsibilities

• Greeting and farewelling guests in a warm, professional and welcoming manner
• Managing spa bookings, appointments and guest enquiries accurately
• Supporting the coordination of treatment schedules and guest communication
• Processing payments, cashiering tasks and reception administration
• Promoting Chuan Spa treatments, memberships and retail products
• Maintaining high standards of cleanliness, presentation and organisation across spa public areas
• Assisting with stock checks, product displays and general spa operations
• Building strong working relationships with the spa team and other hotel departments
• Ensuring guest requests, feedback and special requirements are communicated and followed up

About you

• Previous experience in customer service, reception, spa, hotel or luxury service environment
• Excellent communication skills with a warm and professional approach
• Strong attention to detail and the ability to manage multiple tasks
• Confidence in handling bookings, guest enquiries and administration
• A proactive attitude and willingness to take initiative
• Good time management and organisational skills
• A team-focused approach with the ability to build positive working relationships
• Confidence in promoting services and retail products
• Flexibility to work rostered shifts, including mornings, afternoons, weekends and public holidays

Benefits

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($5 per day)
• Freshly pressed uniform provided each shift
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group
• Be proud to work at New Zealand's largest hotel

What now?

Join a supportive and passionate team at Cordis, Auckland, with great colleague benefits, career development opportunities and the chance to grow within Langham Hospitality Group.