Customer Experience Advisor - Casuals

• Contribute to meaningful outcomes by supporting disabled people and their whanau to access essential services and equipment.
• Deliver high-quality, customer-centred service through clear communication, empathy, and practical problem-solving.
• Join a national organisation making a tangible difference for New Zealanders.

Ko wai matau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whanau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whanau on behalf of Disability Support Services (DSS) - Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider.

Mo tenei turanga mahi | About this role

We are looking for Customer Experience Advisors to join our team in a casual capacity. In this role, you'll play an important part in ensuring people have the information and support they need to access Enable's services with confidence. You'll be the first point of contact for many of our customers, creating positive and reassuring experiences that reflect our commitment to care, respect and accessibility.

You will connect with customers and their whanau across phone, email and digital channels, providing clear, practical guidance tailored to individual needs. Using strong listening skills and empathy, you'll work to understand each situation and respond thoughtfully - particularly where conversations may be sensitive or complex. You'll aim to resolve enquiries at first contact wherever possible, while using sound judgement to escalate when needed.

Alongside this, you'll maintain accurate customer records, follow established processes, and contribute to a consistent, high-quality service experience. You'll work collaboratively across Enable, sharing insights and supporting continuous improvement so that our services remain responsive and effective for the communities we serve.

We're looking for someone with experience in a contact centre or high-volume customer service environment who brings strong communication skills, attention to detail, and a calm, solutions-focused approach. You'll be confident using technology, able to manage competing priorities, and committed to delivering a service that is respectful, reliable and people-centred.

If you're passionate about helping people and want to contribute to meaningful outcomes for disabled people and their whanau, we'd love to hear from you.

Applications close: Sunday, 5 July 2026 and will be reviewed as they are received.

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website.

Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.