Restaurant Manager
Job Description
We are on the lookout for a motivated and committed person to join the position of a Restaurant Manager for our restaurant. We are seeking a hospitality professional who is passionate about desserts, specialty sweets, and creative food experiences, with a strong eye for detail and the ability to lead and support a front-of-house team in a fast-paced environment.
Responsibilities:
• Oversee the overall planning, daily operations, and management of the restaurant.
• Foster a strong customer-first culture by ensuring every guest receives excellent and consistent service.
• Plan and develop menus and sweet offerings in consultation with kitchen staff, focusing on quality, presentation, seasonal trends, and customer preferences.
• Organise and implement marketing initiatives, including advertising, social media promotions, loyalty programmes, and themed dessert events.
• Ensure that company policies, service standards, and brand values are consistently upheld.
• Build strong relationships with suppliers, source high-quality ingredients, and negotiate pricing.
• Manage stock levels and ordering systems, ensuring accuracy in records and minimising waste.
• Design and coordinate special menus for events, festivals, and private bookings.
• Manage and host functions and birthday parties according to customer requirements, ensuring smooth execution.
• Control food wastage and optimise labour costs to achieve business profitability.
• Oversee cash handling procedures, till reconciliation, and compliance with financial processes.
• Take responsibility for budgeting, forecasting, and overall financial management of the restaurant.
• Prepare staff rosters, manage scheduling, and ensure clear communication across the team.
• Supervise service quality and maintain smooth shift operations.
• Maintain compliance with council documentation and food control plan requirements.
• Ensure the restaurant meets all health, hygiene, food safety, and relevant licensing regulations.
• Maintain a clean, welcoming, visually appealing, and themed environment for customers at all times.
• Recruit, train, coach, and mentor staff, fostering a motivated and high-performing team culture.
• Lead and inspire the team to deliver exceptional service in a busy dessert restaurant environment.
• Ensure all customer feedback and complaints are recorded, addressed promptly, and resolved professionally.
• Oversee administrative duties, ensuring all records, reporting, and paperwork remain up to date.
• Liaise with local council officials and external regulators to meet compliance obligations.
• Ensure efficient table service, minimal wait times, and a consistently positive customer experience.
Experience / Qualification / Knowledge:
• Relevant diploma or higher qualification or at least 2 to 3 years of relevant work experience
• Strong understanding of the hospitality industry
• Knowledge of desserts, sweets, confectionery preparation, and presentation
• Ability to work weekends, split shifts, and public holidays
• Able to work independently and manage responsibilities effectively
• Strong leadership, communication, and organisational skills
• A passion for hospitality and a willingness to contribute to the team’s success
Work Details:
Work location: Any location in Wellington region
Hours: Minimum 30 hours per week (or more as per business needs upto 45 hours per week)
Pay rate: $26 to $30 per hour based on the candidate
Position type: Full-time
If you hold the desired skills and experience outlined above and have the legal right to work in New Zealand, we would like to hear from you. Please submit your CV through our online application platform.
