Customer Success Manager (20 hours per week)

Storyteq is the Gartner-recognised Content Marketing Platform that helps marketing and creative teams find, adapt, and collaborate on content in one place. We take the chaos out of campaign rollout - helping global brands launch everywhere in fewer steps, on-brand, on-time, and on-budget. Our APAC team is based in Auckland, and works closely with some of the region's leading brands.

We're looking for a Customer Success Manager to join our APAC team in a part-time capacity (20 hours per week). The focus is firmly on client success - ensuring our clients get genuine value from the Storyteq platform, feel well supported, and continue to grow with us. You'll come with a technical or SaaS/Martech background and be comfortable getting deep into a product, becoming a trusted expert for the clients you work with.

In this role you will:

• Own day-to-day relationships across a portfolio of key Martech clients
• Proactively monitor client health, identify risks, and ensure clients are consistently getting value from the platform
• Manage client onboarding, training, and product adoption to set new and existing clients up for success
• Be the primary point of contact for client queries and support requests, managing these with care and efficiency
• Support upsell conversations by understanding client needs and identifying opportunities to expand platform usage
• Develop deep working knowledge of the Storyteq platform
• Support clients through system enhancements and help them navigate new features and workflows
• Understand client content production processes and agency workflows to provide practical, relevant guidance
• Collaborate closely with the wider Storyteq APAC team on delivery, escalations, and product feedback
• Engage with Storyteq colleagues across our global offices - some flexibility with hours is required to accommodate occasional cross-timezone calls
• Maintain accurate records of client interactions and activity in HubSpot
• Contribute to client health reporting and feed into the voice of customer programme

Requirements

• A background in SaaS, Martech, or a technical client-facing role - you understand how software products work and can speak confidently to technical and non-technical stakeholders
• Experience in customer success, account management, or client services, with a track record of managing client relationships in a tech environment
• Tech-savvy and quick to learn - you'll be expected to become a genuine Storyteq product expert and run client meetings and training sessions with confidence
• Strong communicator with excellent presentation skills and a natural ability to build trust with clients
• Solutions-focused with outstanding attention to detail and strong organisational skills
• Comfortable juggling competing priorities and managing client demands in a fast-paced environment
• Happy working autonomously as part of a small, collaborative team - you'll wear multiple hats
• Understanding of digital marketing, content production, or agency workflows is a strong advantage

Benefits

• 20 hours per week, with flexible scheduling across the day
• Hybrid working - based in our Takapuna office with flexibility to work from home
• Four weeks annual leave (pro rata)
• A close-knit team where your work genuinely matters