Entry Level Support Engineer

Are you passionate about IT and want to kick off your professional career?

What is the role

Monday - Thursday 8 hours daily; Friday 6 hours - 38 hours weekly

Based on-site on our client sites in Wellington and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you'll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You'll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you'll complete daily timesheets, which require strong attention to detail. This role involves local travel across Wellington, so flexibility is important. No company vehicle provided.

• Must be a NZ Citizen or hold permanent residency

• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)

• Diagnose and troubleshoot technical issues reported by clients.

• Document and track client issues using a ticketing system.

• Escalate unresolved issues to appropriate teams and follow up until resolution.

• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable:

• Practical technical knowledge in supporting and implementing:
  - Windows 11
  - Windows Server 2022
  - Azure Active Directory
  - Firewalls (FortiGate)
  - Switching (Ruckus, HP, Allied Telesis)
  - Wireless (Ruckus, Aruba/HP, Aerohive)
  - Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network.

• Opportunity to work with the IT industry's latest technologies.

• Internal career growth for high performers and IT super-stars

• An opportunity to earn while you learn with our Certification Bonus Program

• EAP Program - Raise limited. Three free sessions per year.

• Cost price on products from our suppliers

• Referral Bonus Initiative

• School holiday - Projects and Training opportunities