Senior Customer Success Manager - Lancom

About The Position

One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.

The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom's priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.

You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBR's and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities
• Manage the full customer lifecycle (onboarding, renewal, expansion)
• Partner with Sales, Delivery and Finance for aligned execution
• Act as the customer advocate, especially during critical issues

Skills required

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Confident influencing senior stakeholders
• Structured, proactive and outcome-focused
• IT services, cloud, or complex customer environment experience

Benefits

• Flexible working arrangements
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Health insurance