Customer experience consultant

The agent also will be able to work independently and assists the team in realizing goals and standards and shares knowledge and best practices. Key Responsibilities Improve Customer Experience and Drive Operational Excellence Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership Align and coordinate with multiple external and internal stakeholders on customer specific requirements with IOP and SOP as outputs Promote digital adoption and self-service solutions to maintain a reliable and consistent service delivery at scale Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders Orchestrate the end-to-end shipment cycle through fostering cross‐functional collaboration for a seamless customer experience Address pre‐defined (routine) exceptions independently either directly and/or by navigating through the Maersk network Drive continuous improvement to improve efficiency and ease of doing business with Maersk Perform upselling and cross‐selling by tapping low‐hanging opportunities and offering customers solutions that match immediate needs Reinforce contract fulfillment through regular customer check‐ins and collaborating with Sales/Product to improve contract fulfillment ratio We are looking for Strong problem‐solving skills Strong preference for candidates with experience in Logistics/Ocean transport Motivated, persistent and enthusiastic person with a can‐do attitude and a passion for solving complex issues Customer first mindset: good at forming relationships and understanding the customers' requirements to turn them into solutions; able to find and implement solutions that are mutually beneficial to the customer and Maersk Stakeholder management: able to manage both internal and external stakeholders, be persuasive and defuse conflicts early, and influence without authority is a must We Offer When you join our team, you join a truly diverse, global organization in a fast‐moving, values‐based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry‐leading talent development initiatives, enjoy working with your colleagues and broaden your world view. Be part of the world's largest container shipping company Exposure to multinational environment/culture Room for growth and development Enhancing personal skills Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr