Human Resources Manager

WE ARE HERE TO STAY
Join the #1 leader in hospitality worldwide and be inspired by what tomorrow brings. With over 10,000 hotels worldwide in 146+ countries and 38 different brands, where will your journey take you?

ABOUT THE ROLE

The Human Resources Manager will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Area Director of Human Resources and will be an integral member of the property leadership team. This role will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. The Human Resources Manager generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of associates with the appropriate skills, as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for hotel property.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection procedures.

• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.

• Performs quality control on candidate identification/selection.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.

• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team in training programs

• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.

• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner

• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Area Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations, as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g., blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.

• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.

• Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

ABOUT YOU

To be successful in the role:

• Relevant experience in a similar managerial role

• An in depth understanding of NZ legislative requirements in human resources and occupational health, safety and environment

• Leadership and teambuilding skills

• Working rights in New Zealand

• Be able to navigate ambiguity with confidence

• Exceptional communication & collaboration skills, particularly with people who have different skill sets and are from different areas of the business

• Flexibility across the week including weekends where required.

• Highly organised and disciplined, ability to work independently or in a team.

• Genuine excitement and passion for the industry