Service Technician

LIC is a farmer-owned co-operative that's been supporting herd improvement in New Zealand's dairy sector for more than 115 years. We're focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we're here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role:

Reporting to the Herd Test Service Manager, you'll play a key role within the Operations & Service Group. This role focuses on ensuring the reliable operation of herd testing and animal health instrumentation through high-quality servicing and maintenance. You'll work to established maintenance plans and quality standards, always prioritising safety and efficiency. Please note this role will have a degree of shift work involved. Reliable transport to get to and from work outside of public transport hours, may be required.

Your Key Focus:

• Respond to equipment breakdowns promptly and methodically, including occasional after-hours work

• Service instrumentation in line with maintenance programmes and quality system requirements

• Conduct routine inspections of plant and equipment, working closely with operators and supervisors

• Accurately record and report all servicing activities in line with laboratory procedures

• Identify and act on non-conformances, completing reports promptly

• Provide technical advice, support, and guidance to operational teams

• Support technicians across other Testlink facilities

• Maintain compliance with all health and safety requirements

• Manage spare parts to support forecast maintenance needs

• Liaise daily with milk testing and animal health supervisors

• Support the Service Manager and Laboratory Manager to ensure smooth operations

Your Key Skills & Experience:

• Strong verbal and written communication skills

• Experience servicing analytical and laboratory equipment.

• Ability to complete full equipment overhauls to manufacturer standards

• Strong computer literacy, including fault-finding using PC-based service software and networks

• Trade qualification with a tertiary engineering certificate (or equivalent experience)

• Working knowledge of ISO/IEC 17025 standards

• Experience with preventative maintenance programmes and accurate data recording

• Familiarity with supply and spare parts logistics

• Ability to work independently and prioritise effectively

• Strong teamwork and collaboration skills

• Excellent time management
  

In Return:

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days

• Flexible working options

• Discounted health, life, income and disability insurances

• Access to our employee shares scheme

• Wellbeing discounts

• Free onsite parking and EV Chargers for staff use.

• Our Hamilton office is located in a park-like setting, with tennis court, pool, and onsite cafe and social club!

The role provides the opportunity to join a progressive and forward-thinking agri-tech organisation, where you'll play a key role in driving the future of dairy in NZ and around the globe.