Guest Service Agent

Guest Service Agent
Mercure Wellington Abel Tasman Hotel

About Us
Located on Willis Street in the heart of Wellington, Mercure Wellington Abel Tasman Hotel is known for its welcoming atmosphere and strong team culture. As part of the Accor network and Prime Hotels Group, we are committed to training, development, and creating rewarding career pathways for our people.

Mercure Wellington Abel Tasman Hotel is looking for an enthusiastic Guest Service Agent to join our dynamic Front Office team. This is a fantastic opportunity for someone who is career-driven, enjoys a vibrant team environment, and wants to grow within a trusted international hotel brand.

What We Offer
A positive and supportive working environment, with meals provided on duty and regular staff social events
Competitive pay rates
Flexible working hours - we'll work around your commitments
Access to an external employee discount programme from day one
Rewards and recognition programme
Accredited Employer status - we welcome applications from visa holders
Generous accommodation and Food & Beverage discounts across our North Island properties

What You'll Be Doing
Assisting guests with reservations and enquiries
Managing guest arrivals and departures efficiently and professionally
Anticipating guest needs to deliver outstanding service
Finalising guest accounts and handling cashiering tasks
Following hotel policies and procedures at all times
Contributing to the achievement of budgets and sales targets
Working a rotating roster including days, evenings, and weekends

What We're Looking For
A genuine, outgoing, and friendly personality
A proactive approach with a strong willingness to learn
Strong communication and organisational skills
Previous front office or customer service experience is an advantage, but we are happy to train the right person

If you're ready to grow your career in hospitality, we'd love to hear from you.