Warranty & Aftersales Analyst - NZCD

Drive Performance Through Data and Insight

NZ Commercial Distributors Limited (NZCD) is a major player in the automotive sector, recently taking over as the national distributor for Mercedes-Benz Vans in New Zealand to complement its existing FUSO national distributorship. NZCD manages vehicle distribution, parts supply, and technical support, leveraging the existing dealer network to provide nationwide service and aftersales support.

About the Role

We are looking for a highly analytical and detail-oriented Warranty & Aftersales Analyst to join our Aftersales team. This role plays a critical part in delivering accurate financial and operational reporting across Service, Warranty, and technical functions, enabling informed decision-making and performance visibility throughout the business.

In addition to reporting and analysis responsibilities, the role supports the development and maintenance of technical communications and documentation, ensuring high-quality and consistent information is delivered across the dealer network. The successful candidate will also provide operational and administrative support to the Service, Warranty and Technical teams as required.

What you will be doing

• Deliver financial and operational reporting, dashboards, & KPI tracking

• Analyse service, warranty and technical data to identity trends, risks and opportunities

• Provide insights and recommendations to support business decisions

• Prepare and maintain dealer communications, technical bulletins, recalls and campaign documentation

• Support the Service, Warranty and Technical teams with administrative and operational activities as required

What you will bring

• 2-5 years' experience in a similar analytical, warranty, aftersales, or operational support role.

• Strong data analysis, reporting, and problem-solving capability.

• Sound understanding of aftersales and warranty processes.

• Excellent attention to detail and communication skills

• A solution-focused mindset and ability to work independently.

• Full New Zealand Class 1 Driver Licence.

• Willingness and ability to travel as required.

Desirable

• Automotive, transport, business administration, or related qualification.

• Experience within the automotive, heavy vehicle, transport, or dealer network environment.

• Class 2 and/or Class 4 Heavy Trade (HT) Driver Licences.

About You

You are a motivated and commercially minded professional who enjoys turning data into meaningful insights. You thrive in a fast-paced environment, can manage multiple priorities, and take pride in delivering accurate reporting and high-quality documentation. You are equally comfortable analysing performance trends, supporting operational activities, and collaborating with stakeholders across the business.

What We Offer

• Opportunity to work within a respected and growing organisation.

• A collaborative and supportive team culture.

• Exposure to strategic business initiatives and performance improvement projects.

• Professional development and career growth opportunities.

• Competitive salary and benefits package.

Apply now and become part of a team committed to delivering exceptional aftersales support and customer outcomes.