Architect (L2) - (Design Lead) - Kaihoahoa

Architect L2 - (Design Lead) - Kaihoahoa

• Permanent opportunity
• Wellington based
• We currently have three exciting opportunities available within the Intervention Planning & Design team, including an Architect (L2) role, an Intelligence and Insights Specialist and a fixed-term Intelligence and Insights Specialist opportunity. Each of these roles involve leading intervention design initiatives, offering a range of pathways to suit different levels of experience, skills and career goals.

The Opportunity | Ara Whiwhi Mahi

At Inland Revenue, our work directly supports better outcomes for customers and for New Zealand. Within Customer Interventions (CI), the Intervention Planning & Design function brings together evidence, insight, and collaboration to design interventions that make it easier for customers to comply and meet their obligations.

As an Architect L2, you'll play a key role in this kaupapa. You will contribute to the design and stewardship of interventions, ensuring alignment with enterprise priorities and broader system direction. Operating at the intersection of policy intent, customer experience, operational delivery, and compliance outcomes, you will help identify system-level opportunities, trade-offs, and interdependencies - leading the design of effective, joined-up solutions across initiatives.

About you | Mou

You will be a key member of a team that brings deep expertise in Inland Revenue's services and a strong understanding of external technology trends. Your intervention design and architecture skills will help shape responses and implement solutions aligned with strategic goals and policy directions.

To be successful in this role, you will demonstrate:

• Experience contributing to intervention design within complex environments, ensuring alignment with established principles, standards, and enterprise direction.
• Ability to influence decision making within programmes and across teams, operating credibly with senior stakeholders and delivery partners.
• Strong problem framing capability, helping to structure complex challenges and support alignment around clear problem definitions and priorities.
• Well-developed synthesis skills, translating qualitative and quantitative insights into practical intervention options that inform decision making.
• Sound judgement and trade-off thinking, balancing short-term delivery needs with longer-term system impacts within defined architectural guardrails.
• Comfort working in ambiguity, supporting teams to navigate evolving problem spaces and providing clear, pragmatic guidance.
• Understanding of how intervention design supports delivery of policy, strategy, and compliance outcomes within a domain or programme context.
• Experience working in collaborative, multi-disciplinary environments, contributing effectively across teams and partner groups.
• Strong relationship and engagement skills, building trust with stakeholders across the organisation.
• An understanding of Te Ao Maori and equity perspectives, and the ability to incorporate these into design and decision making.
  

This is a dynamic and busy role that requires strong organisation, forward thinking and collaboration. You will have the opportunity to Innovate and challenge yourself in a world-class service organisation.

About us | Mo matou

The Intervention, Planning & Design function sits within the Customer Intervention team, an enterprise-wide team responsible for partnering, supporting, and informing Inland Revenue's end-to-end compliance cycle. We take a collaborative, system-wide approach to designing interventions that support compliance priorities. Our work is central to how IR delivers better outcomes for customers and New Zealand.

Tono mai | Apply here

Please apply online and attach your CV with a cover letter outlining your skills, experience, and knowledge relevant to this role. Applications without a cover letter will not be considered.

To learn more about the role or to request a copy of the role description please contact [email protected]

We recognise that AI tools can support application preparation. Just make sure your responses reflect your own experience-we're keen to get to know the real you and what you can bring to the role.

Like you, we pride ourselves on our friendly and informative communication. If you need accessibility assistance at any point in the application process or would like to know more about what accessibility and inclusion means to us, please call 0800 775 247 to leave a message and a member of the team will be in touch.

Applications close5pm, Friday 17^th July.

Please note, we'll review applications as they come in and you may hear from us before advertising closes.