Intelligence & Insight Specialist (L2) - Matanga Mohiotanga me te Maramaranga
Intelligence & Insight Specialist (L2) - Intervention, Planning & Design - Matanga Mohiotanga me te Maramaranga
- Permanent opportunity
- Wellington based
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We currently have three exciting opportunities available within the Intervention Planning & Design team, including an Architect (L2) role, an Intelligence and Insights Specialist and a fixed-term Intelligence and Insights Specialist opportunity. Each of these roles involve leading intervention design initiatives, offering a range of pathways to suit different levels of experience, skills and career goals.
The Opportunity | Ara Whiwhi Mahi
At Inland Revenue, our work directly supports better outcomes for customers and for New Zealand. Within Intervention Planning & Design, we bring together evidence, insight, and collaboration to design interventions that make it easier for customers to comply and meet their obligations.
As an Intelligence & Insight Specialist (L2), you'll play a key role in this kaupapa. You will work alongside colleagues from across Inland Revenue to understand complex problems, build shared understanding, and design thoughtful, evidence-based interventions that influence customer behaviour.
You will lead and support networked, multidisciplinary teams, running structured processes to identify, prioritise, and design the optimal mix of interventions. This is a strategic and highly collaborative role where your behavioural insight, service design expertise, and ability to build strong relationships will directly shape how Inland Revenue delivers real world impact.
You'll sit at the intersection of evidence, design, and delivery, translating insight into practical, testable, and scalable interventions that can be implemented and learned from over time.
About you | Mou |
You are a seasoned behavioural insight or service design practitioner who is equally comfortable with analytical rigour and systems thinking. You understand the end-to-end intervention design process and know how to turn insight into action. You are highly organised, results-focused, and a natural collaborator who enjoys working with diverse stakeholders.
To be successful in this position you will need to bring to the role:
Expertise in framing and defining complex problems in collaboration with stakeholders, ensuring clarity of purpose and strong alignment with qualitative and quantitative evidence, customer needs, system context, and organisational priorities.
Technical depth in either Behavioural Insights, Service Design, and systems thinking, including the ability to develop clear, evidence-based intervention logics or theories of change, and to apply robust methods to evaluate intervention effectiveness.
Strong synthesis capability, translating complex qualitative and quantitative insights into clear, actionable design opportunities that inform decision-making and intervention planning.
Proven experience facilitating intervention design processes with networked, multidisciplinary teams to deliver end-to-end planning and design of interventions, and to support tracking and learning over time.
Well-developed relationship management skills, with the ability to build trust, credibility, and productive working relationships across diverse stakeholder groups.
Demonstrated ability to prioritise work and align intervention design activity with organisational strategy, compliance priorities, and available capacity.
Experience contributing to longer-term, future-focused or policy adjacent interventions, while maintaining a strong connection to delivery and real-world implementation.
- Strong relationship and engagement skills, building trust with stakeholders across the organisation.
- An understanding of Te Ao Maori and equity perspectives, and the ability to incorporate these into design and decision making. Strong relationship and engagement skills, building trust with stakeholders across the organisation.
An understanding of Te Ao Maori and equity perspectives, and the ability to incorporate these into design and decision making.
This is a dynamic and busy role where your ability to think ahead, stay organised, and work well with others will be key. You will have the opportunity to challenge yourself in a world-class service organisation.
About us | Mo matou
The Intervention, Planning & Design function sits within the Customer Intervention group-an enterprise- wide team responsible for partnering, supporting, and informing Inland Revenue's end-to-end compliance cycle. We take a collaborative, system-wide approach to designing interventions that support compliance priorities. Our work is central to how IR delivers better outcomes for customer and New Zealand.
Tono mai | Apply here
Please apply online and attach your CV with a cover letter outlining your skills, experience, and knowledge relevant to this role. Applications without a cover letter will not be considered.
To request a copy of the Role Description or for any questions, please contact [email protected]
We recognise that AI tools can support application preparation. Just make sure your responses reflect your own experience-we're keen to get to know the real you and what you can bring to the role.
Like you, we pride ourselves on our friendly and informative communication. If you need accessibility assistance at any point in the application process or would like to know more about what accessibility and inclusion means to us, please call 0800 775 247 to leave a message and a member of the team will be in touch.
Applications close 5pm Friday 17th July 2026
Please note, we'll review applications as they come in and you may hear from us before advertising closes.
