National Air Logistics Operational Care Manager

Reporting to the National Air Logistics Manager and a member of the Air Logistics Management Team, you will have responsibility for leading the Air Logistics operations team to ensure the effective and efficient delivery of operational excellence for Air Logistics across New Zealand.

How you create impact

• Drive and support your team to ensure the delivery of operational excellenceis maintained throughout the entire shipment cycle for Import and Export Air Logistics movements.
• Support your team to ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timelymanner, including liaising with regulatory bodies to ensure compliance with documentation and processes where required.
• Support the smooth cross-functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver agreat customer experience and drive customer retention.
• Focus on continuous improvement of processes and controls and agree with key stakeholders as to how to implement these
• Maintain strong relationships with various external parties, including transport companies, airlines and overseas offices/agents.
• Manage and analyse the operational performance of carriers to ensure services are provided in line with SLAs.
• Ensure strong data quality is available for timely and accurate customer reporting.
• Collaborate with the Air Logistics Management Team to support the development of new and existing customer targets including pursuing profitable growth in targeted segments and trades
• Collaborate with the relevant Kuehne+Nagel branches to provide and share support and resources when required.
• Conduct regular conversations with all direct reports to discuss and ensure traction on delivering performance and development goals.
• Participate fully as an integral member of the Air Logistics Management Team, working collaboratively as required to ensure achievement of overall team objectives, including the success of the KN Experience (EX & CX).

Note: These accountabilities may change from time to time to meet operational or other requirements.

What we would like you to bring

• In-depth knowledge and experience of Import and Export Air Logistics processes.
• Demonstrated leadership and people management skills; proven track record of successfully leading and developing a high performing team.
• Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.
• Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines.
• Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload.
• Strong organisational skills including the ability to prioritise tasks and delegate appropriately.
• Strong attention to details skills coupled with a high level of accuracy.
• Strong communication skills, both written and spoken, coupled with the ability to listen effectively.
• Decisiveness in decision making, coupled with the ability to solve problems.
• Ability to upskill and develop team members through structured training and knowledge sharing.
• Track record in proactively developing and improving own knowledge, skills and experience

What's in it for you

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Flexible working arrangements
• Fully subsidised health insurance for yourself and immediate family
• Confidential EAP services
• Access totraining, learning and development opportunities as well as career progression in a successful global organisation
• Social Club, flu vaccinations, birthday cakes, Christmas gift and more!