Product Designer

We're looking for an experienced Product Designer to join the Plexure team in this newly created role! You'll become part of a global, growing SaaS company at an exciting point in our growth journey.

Based in Auckland CBD, you'll enjoy WFH days + lots of lovely benefits (more on those below).

Who are we?

• Plexure redefines the customer experience and drives results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald's.
• Our industry-leading customer engagement platform has over 300 million users in 65 countries around the globe.

What will you do?
You'll play a pivotal role in shaping the future of product design at Plexure, helping create a more intuitive and cohesive experience across our customer engagement platform while establishing the design practices that support the next stage of our product evolution.

• Lead the end-to-end user experience across our customer engagement platform, designing intuitive workflows that make complex products easier to learn and use.
• Partner with Product, Engineering and customers to understand user needs, validate ideas through research and usability testing, and turn insights into better product experiences.
• Design user journeys, prototypes and interaction flows that improve adoption, reduce friction and build customer confidence.
• Evolve our design system and establish consistent UX patterns that bring together functionality across product domains, creating a cohesive and seamless user experience.
• Introduce customer-centred design practices, embedding user research, discovery and usability testing into how we build products.

What are we looking for?

• Significant experience designing complex B2B SaaS or enterprise products where users complete sophisticated workflows.
• Strong end-to-end product design capability, from discovery and user research through to prototyping, testing and developer handoff.
• Experience translating customer insights into intuitive product experiences that improve usability, adoption or customer outcomes.
• Prototyping skills using Figma and other modern design tools, with experience partnering closely with engineering teams to bring designs to life.
• Someone who enjoys building as well as designing - you'll be establishing design practices, influencing product direction and helping shape how design is done at Plexure.

What's in it for you?

• Paid wellness days! You'll get 4 each year + a paid day off in the month of your birthday.
  
• Ongoing career development and support- Receive ongoing coaching from your manager, the Product Director, and a $2,000 yearly training budget to use towards upskilling yourself!
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
• We've got you covered with life insurance and illness or injury income protection too.
• Work from home allowance -we'll give you a one off payment of $1,000 to help you get set up at home. Plus, you'll have access to staff discounts at PB Tech to help your dollars go further.
• Hospitality benefits - grab a free lunch or dinner in one of SkyCity's restaurants (twice a year!) + you'll have a monthly credit at TANK.
• Summer hours! If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).
• Free Udemy subscription - choose from more than 200,000 available courses online!
• Mental wellbeing support for you and your family such as EAP services through Workplace Options.
• We arrange a company-wide volunteering day once a year (paid of course).
• Subsidized parking in the garage of our office building.

Why do our employees love working for Plexure:

• "I collaborate with a lot of teams across the business and have gained a lot of exposure to different areas."
  
• "We use state of the art cutting edge technology. It is great to work with different technologies."
• "You get appreciation for the work you do. I receive recognition from my leadership, peers and clients. I feel valued."
  
• "We are a very diverse team - we have people from all over the world! We work hard but also like to have fun."