Product Owner - ServicesApplylocations: New Zealand, Christchurchtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100001**We Go Beyond for A Safer World****Te Tūranga - The RoleWe have an exciting opportunity for a Services Product Owner to join our Services team, based in Christchurch.Tait's support offerings are a critical part of our end-to-end solutions, delivering monitoring, managed services, and help desk capabilities to customers and partners worldwide. In this role, you will be responsible for developing, managing, and optimizing our portfolio of support services to ensure they deliver exceptional customer experiences, drive revenue growth, and differentiate Tait in the market.Working closely with the Services Portfolio Manager and cross-functional teams, you will play a key role in shaping the strategy, roadmap, and execution of our support offerings.The duties of the role will include:*** Executing the strategy and roadmap for support service offerings in alignment with business objectives Identifying opportunities to enhance existing services and develop new offerings through market research and customer insights Owning and managing the support services backlog, defining clear user stories and acceptance criteria Collaborating with pre-sales, engineering, and deployment teams to successfully deliver service enhancements Monitoring service performance and using data-driven insights to optimize value and customer outcomes Acting as the key liaison between stakeholders, customers, and internal teams for support offerings Supporting go-to-market activities in partnership with sales and marketing teams Developing pricing strategies and contributing to revenue forecasting and profitability Driving a customer-centric approach by incorporating feedback to continuously improve services* Communicating service roadmaps, progress, and outcomes to regional stakeholders and partnersŌ pūkenga - About YouYou are a commercially minded, customer-focused professional with experience in service or product ownership, ideally within a technology or telecommunications environment. You thrive on collaboration, enjoy solving complex problems, and are confident working across multiple stakeholders to deliver impactful outcomes.**As well as:*** A relevant tertiary qualification in Business, Computer Science, Engineering, or a related field, or equivalent experience 5+ years' experience in a product or service management role Proven experience developing and managing service or support offerings Strong understanding of service environments, particularly support services Excellent analytical and problem-solving skills, with a data-driven mindset Strong stakeholder engagement and communication skills Financial acumen, including pricing strategy and revenue management* Experience with product management tools such as Jira and Confluence**Ideally, you will also have:*** Knowledge of critical communications systems or related industries Experience working in global or cross-functional environments Certified Scrum Product Owner (CSPO) or similar certification* ITIL certificationWhat's in it for you?We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers.
We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture. We prioritise your wellbeing through health insurance after 12 months, annual flu vaccinations and extra sick leave in your first year. We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café. We recognise your commitment through long service benefits. We balance work with fun through our active social club!
About Us For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. Diversity & Inclusion StatementTait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply.
How to Apply Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.
Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed. For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com\n#J-18808-Ljbffr
