Senior Shelter Officer (Operations)

He angitūtanga: The Opportunity\n

Join Auckland Council as a Senior Animal Shelter Officer (Operations) and play a pivotal role in overseeing and coordinating the operations within the shelter. In this key leadership position, you’ll manage the care and management of impounded dogs, conduct assessments, handle financial transactions, and ensure compliance with relevant legislation. You will also guide the Animal Shelter Officer (Operations) staff, ensuring a high standard of care and operational efficiency.

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As the Senior Animal Shelter Officer, you’ll be responsible for the release of impounded dogs, customer‑facing interactions regarding the Dog Control Act 1996, and ensuring that Auckland Council meets its statutory obligations under key legislation such as the Animal Welfare Act 1999 and Impound Act 1955.

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This is a permanent full‑time role working 40 hours a week from Tuesday to Saturday 7.45 am to 4.15 pm.

\nHe kōrero mōu: About You\n

To thrive in this role, you’ll need a blend of strong leadership, operational management skills, and the ability to quickly gain knowledge of animal management practices. You’ll be someone who can manage a team, handle sensitive customer interactions, and ensure compliance with relevant legislation. With at least five years of experience in a similar role, you’ll have a solid understanding of animal management practices, regulatory compliance, and effective emergency response strategies.

\nKey Responsibilities\n

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• Lead and coordinate Animal Shelter Office staff to ensure high performance and well‑being.
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• Provide guidance on the release of impounded dogs and explain the Dog Control Act 1996 to dog owners.
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• Manage shelter operations, including financial transactions and maintaining accurate records.
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• Develop and implement operational strategies to improve animal care and shelter efficiency.
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• Respond to emergency situations and support crisis management within the shelter.
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\nKey Skills\n

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• Strong communication, conflict management, and de‑escalation skills.
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• Leadership abilities to coach, train, and support a high‑performing team.
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• Experience with databases and financial processes and ability to adapt to a new system.
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• Ability to interpret and implement relevant legislation.
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\nJob Requirements\n

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• Experience in leadership roles and advanced operational management.
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• Qualification in animal management, veterinary care, or similar is preferred.
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The role is deemed safety‑sensitive and will require a pre‑employment drug & alcohol test prior to offer.

\nNgā āhuatanga kei a mātou: What We Offer\n

At Auckland Council, you will join a dynamic, supportive environment where your work will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement.

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Salary ranges from $76,000 to $89,000 plus KiwiSaver and benefits.

\nEqual Employment Opportunity Statement\n

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds—regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.