Op Shop Manager

ABOUT THE ROLE\n

We’re looking for two experienced and motivated Op Shop Managers to support our retail teams in casual relief/on-call roles, providing cover when needed at their assigned store. This is an exciting opportunity to combine your retail leadership skills with a meaningful cause, stepping into store leadership when required, supporting volunteers, and ensuring an exceptional shopping experience that helps improve the lives of animals across New Zealand.

\nRole 1\n

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• Casual – Relief / On-call basis
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• Based at Beachlands Op Shop
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\nRole 2\n

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• Casual – Relief / On-call basis
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• Based at Glen Innes Op Shop
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\nKey Responsibilities\n

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• Lead the day-to-day operation and performance of the Op Shop, driving sales and creating an outstanding customer experience.
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• Manage merchandising, stock control, pricing and promotional displays to maximise sales.
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• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
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• Build strong relationships with donors, customers and the local community to grow support for the store.
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• Oversee cash handling, banking, reporting and store administration using retail systems and technology.
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• Ensure the store operates safely and in line with SPCA policies, procedures and health and safety standards.
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\nABOUT YOU\n

You're an experienced retail leader who enjoys motivating people, achieving sales targets and creating outstanding customer experiences. Every sale contributes to SPCA’s vital animal welfare work, and you’ll play a key role in creating a welcoming, well‑run shop that supports both the community and our mission.

\nWhat we're looking for\n

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• Retail management experience (second‑hand retail advantageous).
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• Proven ability to achieve sales and revenue targets.
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• Experience leading, coaching and developing teams (volunteers advantageous).
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• Strong merchandising and stock management skills.
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• Exceptional customer service and relationship‑building skills.
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• Confident managing cash handling, banking and financial reporting.\n
• Strong computer skills, including Microsoft Office, email and retail POS systems.
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• A genuine commitment to the values and mission of SPCA.
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\nOUR PURRRKS\n

This is more than just a retail leadership role, it's an opportunity to work for a cause where your values, wellbeing and contributions truly matter.

\nHere’s what else you can look forward to:\n

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• Weekly pay cycle, staff discounts and exclusive employee benefits
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• Career development and internal opportunities across SPCA
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• Access to 24/7 confidential wellness support
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• Meaningful work that directly supports animal welfare in New Zealand
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\nHOW TO APPLY\n

Click Apply Now and you'll be redirected to our careers page, where you can complete a few quick screening questions and upload your CV and cover letter.

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If you have a preferred location, please let us know in your cover letter whether you're applying for the Beachlands or Glen Innes role. If you're happy to be considered for either location, we'd love to know that too.

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We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.