General Manager - Crowne Plaza Auckland

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: New Zealand, Auckland

Hotel: CP - Auckland (AKLNZ), 128 Albert Street, PO Box 6841, 1010

An opportunity to lead a well‑established international hotel in one of New Zealand’s most dynamic and competitive markets.

Located in the heart of Auckland, Crowne Plaza Auckland sits within a prime CBD location with strong corporate, conference, government, and leisure demand. With 352 guest rooms, the recently reimagined public spaces and One Twenty 8 On Albert, our new dining destination, executive lounge, and 10 function spaces for up to 400 guests, this is truly a special Crowne Plaza. The hotel offers an exciting opportunity for an experienced leader to continue to drive performance, strengthen market positioning, and support its continued evolution as we enter the next phase of renovation.

With an established presence in the Auckland market, this role offers the chance to lead a recognised hotel within IHG Hotels & Resorts while contributing to its continued success and future direction. The position also provides long‑term career opportunities across Australasia and the wider IHG network.

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• Lead overall hotel operations and commercial performance across all business segments.
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• Drive market positioning, profitability, and guest satisfaction.
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• Partner closely with ownership to deliver strong operational and financial outcomes.
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• Lead a high‑performing team focused on accountability, engagement, and guest experience.
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• Navigate a competitive market environment with strategic focus and agility.
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• Support the hotel’s future repositioning and redevelopment opportunities.
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• Foster employee engagement, development, and retention.
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• Build strong relationships across the local market and broader community.
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• Proven General Manager experience within comparable hotel environments.
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• Strong commercial acumen with a track record of delivering results.
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• Experience operating in competitive city or CBD markets.
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• Strategic mindset with strong operational leadership capability.
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• Confident stakeholder and owner management skills.
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• Proven ability to lead, engage, and develop high‑performing teams.
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• Strong understanding of guest experience and culture‑driven leadership.
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• Previous experience within Australasia or similar markets is advantageous.
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• Previous experience with hotel renovations is highly regarded.
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The opportunity to lead an established hotel within IHG Hotels & Resorts in one of New Zealand’s most vibrant cities. This role offers competitive remuneration, strong visibility within the business, and long‑term career opportunities across Australasia and the wider IHG network.

Join Crowne Plaza, one of the largest and best‑loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.