Manager Continuous Improvement Case Services

Te Haeata / The Opportunity

We are looking for an experienced people leader and ITIL professional with a background in DevOps to join the Case Services team within Digital Office at the Ministry of Justice. The Case Services team delivers and supports the digital services that enable the effective operation of Courts, Tribunals and Judiciary. The Continuous Improvement Manager is a key leadership position within the Case Services team, responsible for driving operational excellence and continuous improvement across digital services. We provide a supportive, inclusive environment where you can bring the best of you to the job.

Responsibilities

• Line management for a team of approximately 10 people
• Leading the continuous improvement of development practices in the direction of continuous integration, continuous delivery and DevOps
• Supporting the implementation of goals, objectives, policies, procedures and systems pertaining to best practice development and support frameworks
• Developing and implementing effective methods to improve application supportability and operations
• Overseeing service configuration, operational support, and the implementation of ITIL processes across the Case Services portfolio

Ō pūkenga / Skills and Experience

• Collaborative and inclusive leadership style
• Proven ability to build and maintain strong working relationships
• Experience in managing a team involved in project delivery, operations support and incident management
• Experience in leading and delivering ongoing systems support post project implementation
• Strong people‑management capability, with a track record of building a high‑performing team
• Excellent communication skills, with the ability to engage diverse audiences and manage complex issues
• Ability to build and maintain a range of effective business relationships within an organisation and a wide network of professional relationships across organisations

Mō mātou / About us

At Te Tāhū o te Ture - the Ministry of Justice, we’re committed to strengthening people’s trust in the law of Aotearoa, NewZealand. Joining TeTāhūoteTure means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi / What’s great about working here

• 22 days holiday leave
• Flexible work hours where possible
• An online professional development portal
• Access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau / Salary

The appointing salary for this role will be between $128,427and$176,789 based on skills and experience.