General Manager Building and Tenancy

MBIE is seeking to fill a senior strategic leadership role across building, tenancy and related regulatory service delivery systems.

Permanent position based in Wellington.

Salary range: $255,498‑$383,248 + KiwiSaver + Wellness Benefits.

Responsibilities:

• Lead the Building & Tenancy branch to deliver high‑quality, nationally consistent regulatory and service delivery outcomes.
• Manage a significant regulatory and service delivery branch responsible for safeguarding public trust and confidence in NewZealand's housing, tenancy and building systems.
• Strengthen operational practice, decision‑making quality, performance, risk management and continuous improvement across a complex portfolio of services.
• Build trusted relationships across MBIE, Ministers' offices, central agencies, government partners, iwi, communities, sector stakeholders and external organisations.
• Provide senior leadership across residential dispute resolution, tenancy bond services, compliance and investigations under tenancy and building legislation, weathertight homes services, and the Temporary Accommodation Service natural disaster response function.

• Proven senior leadership experience in a medium to large public sector or complex service delivery organisation.
• Demonstrated ability to lead significant change, including improvements to service delivery performance, operational processes, risk management, team culture and behavioural change.
• Strong strategic and systems thinking, with the ability to connect organisational priorities, regulatory responsibilities, service delivery impacts and business unit implications.
• Extensive experience in business strategy, planning, forecasting and execution in a complex operating environment.
• Sound financial, corporate and business management experience at senior executive level, including stewardship of resources, budgets and delegations.
• Considerable knowledge of regulatory practice, associated legislation, the machinery of government and public service expectations.
• Proven experience as a regulator, leading or overseeing regulatory service delivery, compliance, dispute resolution and quasi‑judicial functions.
• Strong relationship management and influencing skills, including ability to engage with senior leaders, Ministers' offices, central agencies, government partners, co‑regulators, iwi, communities and external stakeholders.
• Excellent communication skills, including the ability to translate complex issues for different audiences and support clear, well‑judged decision‑making.
• Demonstrated commitment to continuous improvement, customer‑centred service delivery and the development of systems and frameworks that improve outcomes for people, communities, consumers and businesses.
• Proven people leadership skills, including engagement, motivation and development of staff to create a high‑performing, collaborative branch culture.

• Proven experience leading or supporting natural disaster responses, including operating effectively in high‑pressure, cross‑government or all‑of‑government environments.
• A tertiary qualification, or extensive comparable experience, in regulatory management, public administration, business management or another relevant strategic management discipline.
• Legal right to live and work in New Zealand.