Senior Change Communications Advisor (12-month fixed term or secondment)

Make change make sense — and help our people move forward with confidence.

Use your communications expertise to shape how change lands across Customs. This 12-month fixed-term / secondment opportunity is based in Wellington. The role is Senior Change Communications Advisor, reporting to the Principal Advisor Change and Transformation, Enterprise Services. Your work will have real impact, influencing how our people understand, prepare for, and adopt important organisational change.

• Develop and deliver change communication plans that help people understand, prepare for and adopt change.
• Translate complex programme information into clear messages that are meaningful for different audiences.
• Provide trusted advice to project leaders, managers and senior stakeholders on communication approaches that build understanding, readiness and confidence.
• Create high-quality communication materials, including staff announcements, leader briefings, FAQs, presentations, talking points, intranet content and implementation updates.
• Build strong relationships across programmes and business areas to support effective engagement throughout the change journey.

• Strategic, audience-focused and confident turning complexity into clear, useful communication.
• Confident, credible and calm under pressure.
• Collaborative and pragmatic, with a strong service focus.
• Skilled at building trust and influencing through strong working relationships with a wide range of stakeholders.
• Adaptable and comfortable working with ambiguity and change.
• Committed to clear communication, continuous improvement and high professional standards.
• A relevant tertiary qualification in communications, public relations, journalism, change management or a related field, or equivalent relevant experience.
• The ability to obtain and maintain a Restricted security clearance.

• Opportunities to learn and grow through on-the-job training, formal courses, leadership programmes and pathways across a diverse organisation.
• An inclusive and supportive workplace with vibrant social and cultural groups.
• Flexible working where possible.
• Discounted health insurance.
• Access to free on-site gyms in some locations.
• Three days of service holidays in addition to four weeks of annual leave.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.