Job Description
Mercury NZ is seeking a Head of Customer Care to lead and transform our customer care function for the two-year fixed term. You will drive a clear, fair, and timely support experience across Mercury’s products and service channels, while strengthening care for vulnerable and hardship customers and improving overall service performance. You will lead teams across joining Mercury, billing, payments and complaints, building a culture of accountability and continuous improvement. #J-18808-Ljbffr
