Mercury NZ Limited in Auckland is looking for a Head of Customer Care to lead and transform our customer care function. This 2-year fixed-term opportunity focuses on improving service performance, simplifying processes, and ensuring exceptional support for vulnerable customers. You will manage teams responsible for delivering timely support and enhancing customer experience across our service channels.
The ideal candidate will have considerable experience in customer care leadership, risk management, and a customer-centric approach to service improvement. Mercury offers a flexible working policy, career development opportunities, and a diverse workplace where everyone's contributions are valued.
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