Technical Account Manager (TAM) at DXC Technology

Technical Account Manager (TAM) – Managed Services, DXC Technology, Wellington City, NZ. Full‑time, onsite. Responsibilities Own technical service delivery – act as the primary technical delivery lead for the account, ensuring services are delivered reliably, securely, and in line with agreed commitments. Lead and continuously improve service outcomes – oversee day‑to‑day service delivery, proactively manage risks and resolve issues before they become problems, and drive continuous improvement across processes, tooling, and ways of working to lift performance and client satisfaction. Build trusted, long‑term client relationships – develop a deep understanding of client goals, priorities, and pain points and translate that insight into practical delivery actions that create measurable value. Drive efficiency through insight and innovation – use data, analytics, and automation to improve productivity, optimise delivery, and deliver cost‑effective outcomes aligned to market expectations, balancing innovation with operational stability. Champion operational excellence – maintain a hands‑on focus on quality, consistency, and adherence to delivery frameworks, ensuring services meet contracts, SLAs, and governance expectations. Bring new ideas to life – work closely with capability, delivery, and offering teams to introduce new technologies, smarter approaches, and continuous improvements that strengthen service outcomes. Lead, support, and grow the team – inspire and engage a technical team, support capability development, recognize success, and build a positive, high‑performance culture. Qualifications Degree qualification or equivalent practical experience. 5+ years in support services, project, or program delivery roles. 3+ years in a supervisory or people‑leadership capacity. Sound experience working within the technology industry, ideally in managed services environments. Strong analytical and problem‑solving capability. Confident communicator, comfortable engaging with senior clients and technical teams. Proven leadership, organisation, and prioritisation skills. Commercial acumen with experience managing contracts, budgets, and service outcomes. Ability to balance client advocacy with operational and commercial realities. Collaborative mindset; works well across teams and brings people together. Work Environment Flexible working across remote, office, and client locations, supporting a healthy balance while staying close to the client and delivery teams. EEO Statement DXC Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. #J-18808-Ljbffr