General Manager Manukau

Overview\n

Job reference - 1626790

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• A leadership and development role, growing and inspiring a team of 25

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• Proven management/leadership experience not necessarily in the property management sector

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• Attractive salary with additional performance-based income - company car and other benefits

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\nAbout The Rent Shop\n

With over 30 years of experience, The Rent Shop has become a trusted name in property management across New Zealand.

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Operating in 12 locations nationwide, our branches deliver exceptional service, fostering community connections, and supporting sustainable growth in the provision of reliable and innovative property management solutions grounded in professionalism and integrity.

\nThe opportunity\n

We are seeking a strategic, results-oriented leader to join us as General Manager for our Manukau, Auckland operations.

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This senior role offers the chance to oversee a dedicated team, including Property Managers, Business Development Managers, and support staff, driving operational excellence, portfolio growth, and client satisfaction.

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This position requires an engaging leader with the ability to shape the future of our Manukau/Auckland region operations while ensuring alignment with national standards and strategic objectives.

\nKey responsibilities\n

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• Leadership & Team Development

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• Lead, motivate, and develop a team of 25 staff, fostering a high-performance and growth-oriented environment.

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• Oversee recruitment, onboarding, performance reviews, and ongoing professional development.

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• Establish KPIs, manage performance, and identify future leaders within the team.

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• Maintain a positive, productive work culture that promotes high morale and low staff turnover.

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• Operational Excellence

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• Oversee property management activities to ensure occupancy rates above 98%, minimal arrears, and high tenant satisfaction.

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• Manage rent collection, dispute resolution, and ensure compliance with legislation such as the Residential Tenancies Act.

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• Supervise property inspections, maintenance, and repairs with detailed documentation and timely reporting.

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• Control costs associated with repairs and maintenance while maintaining quality standards.

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• Establishing and pursuing short- and long-term branch goals, as well as driving individual and team success toward company and industry awards.

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• Assisting with the strategic planning process, from development to monitoring.

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• Client & Community Engagement

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• Deliver consistently high levels of customer service to landlords and tenants.

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• Proactively communicate with clients, keeping them informed and educated about their investments.

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• Build relationships within the Auckland community, supporting local initiatives and enhancing the brand's reputation.

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• Compliance & Administration

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• Ensure all operations comply with legal standards, health & safety policies, and national standards.

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• Oversee administrative processes, documentation, and reporting, ensuring accuracy and timeliness.

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• Health & Safety

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• Take responsibility for team safety, ensuring policies are fit-for-purpose and properly implemented.

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• Identify gaps in safety policies and work with senior management to address them.

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\nThe skills and experience sought\n

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• Proven leadership experience ideally, although not necessarily, in property management or related sectors.

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• Strong team development skills, with a track record of building high-performing and engaged teams.

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• Excellent communication and the ability to foster a fun and productive work culture.

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• Ideally have an understanding of property legislation, particularly the Residential Tenancies Act.

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• Strategic thinking, as well as operational and general financial acumen.

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• A community-focused approach, committed to local engagement and sustainable growth.

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\nThe rewards and company culture\n

At The Rent Shop we value professionalism, integrity, and continuous improvement. We offer a supportive environment that encourages leadership, innovation, and community involvement.

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You will have the opportunity to shape regional operations, lead a talented team, and contribute to our ongoing success story.

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An attractive income is provided, along with a company car, and Southern Cross healthcare after a 12-month qualifying period.

\nHow to apply\n

The closing date for applications is the 24th of June 2026. Applications will be acknowledged at the time of application and again after the closing date.

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Jobcorp NZ are the authorised recruitment partner for this assignment.

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All applications are guaranteed complete privacy. Applicants will need to have the right to work in NZ.

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While we request all applications are uploaded online, you can also call Russell on 027 479 0000 or Keith on 021 271 3202 for further information or a detailed job description.

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