NZ Team Leader - Standard

NZ Team Leader - Standard\n

Application Deadline: 22 July 2026

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Department: New Zealand Retail

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Employment Type: Permanent - Full Time

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Location: Christchurch - Tower Junction (NTJ)

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Compensation: $25.00 - $26.00 / hour

\nDescription\n

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

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We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

\nKey Responsibilities\n

Leadership & Team Development:

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• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
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• Drive continuous growth by coaching, training, and mentoring your team.
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• Keep your team informed and engaged through clear, open communication.
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• Empower your team with up-to-date product knowledge to meet customer needs confidently.
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Operational Excellence:

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• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
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• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
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• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
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• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
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Sales & Performance:

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• Motivate your team to meet and exceed sales targets and KPIs.
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• Identify growth opportunities for team members and suggest strategies for their development.
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Customer Experience:

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• Set the standard for exceptional customer service and ensure it’s delivered consistently.
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• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
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• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
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• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
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\nWe would love to meet someone who is\n

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• Passionate about delivering outstanding customer service.
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• A confident and reliable motivator, with a talent for inspiring others.
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• Experienced in all areas of retail, from stock control to visual merchandising.
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• A strong communicator who can engage at all levels and provide constructive feedback.
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• Proactive and results-driven, with a track record of setting and achieving goals.
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• Approachable, trustworthy, and a natural team player.
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• Skilled at problem-solving within company guidelines and policies.
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\nWhat's in it for you?\n

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• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
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• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
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• You are entitled to up to 20 days of annual leave per year based on a 5‑day work week.
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• Generous Colleague Referral Incentive.
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• A stable, successful and supported environment.
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• Length of service awards.
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You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!