Quality Analyst

Ko wai matou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

He aha te turanga - About the role:

Our Systems and Support team is growing, and we're looking for two Quality Analysts to join our Integrated Operations Centre (IOC) based in either our Auckland or Christchurch office. Working Monday to Friday, you'll support continued delivery of excellent service to patients.

As a Quality Analyst, you'll use data from reviews and audits to identify trends, analyse performance, and provide insights across Primary Triage and Dispatch. You'll recognise consistent high performance while identifying opportunities to enhance training, processes, systems, and individual performance. You may also be responsible for conducting targeted reviews and focused audits to support quality improvement initiatives.

With a strong focus on evidence-based solutions and data-driven decision making, you'll collaborate with the Quality team, IOC leaders, and wider organisation stakeholders to support meaningful improvements and enhance the service we deliver to our communities.

Ko wai koe - About you:

To be successful in this role, you'll bring:

• An EMD-Q qualification or be working towards one (essential).
• Current qualification and experience as an Emergency Medical Dispatcher (EMD) (essential).
• Ideally, three years' experience in a trending, quality, or analyst-focused role.
• Strong analytical skills, with the ability to interpret information, identify trends, analyse complex issues, and develop practical solutions.
• Experience conducting detailed reviews, examinations, and investigations into complex matters.
• Excellent verbal and written communication, organisational, and time management skills.
• Confidence using technology and systems, including Microsoft Office products (Word, Excel, Access), CAD, AQUA, and ProQA.
• Strong attention to detail and the ability to maintain accuracy while managing competing priorities.
• The ability to work independently with minimal supervision, while also contributing effectively as part of a team.
• A proactive approach to improving customer and stakeholder outcomes, addressing concerns, and identifying opportunities for improvement.
• Strong relationship-building and advocacy skills, with the ability to engage effectively with internal and external stakeholders.
• A commitment to respecting and valuing diverse needs, perspectives, and cultures.

Me pehea te tuku tono - How to apply

Click "I'm interested" before applications close on 22 July 2026.

For further information, please contact Jess McKenzie, Recruitment Advisor, on 09 526 0528 ext: 8095 or [email protected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pohiritia nei e matou, te whanau o Hato Hone St John, nga rereketanga o ia tangata ki te haramai. E awhinatia e matou I nga whakaaro rereke, kia mahi pai I roto I nga hapori katoa. Ko ta matou nei haepapa, kia hanga tetahi ahuru mowai ma tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a korero.