ITS Senior Infrastructure Engineer

Join us. But be you. At Deloitte, you'll do more than just join something, you'll add something. You've found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

About this team

We currently have an opportunity for an experienced and motivated ITS Senior Infrastructure Engineer to join our Internal Technology Services (ITS) team. Supporting approximately 2,000 users across nine offices and remote workers throughout New Zealand, the ITS Infrastructure team is responsible for delivering reliable, secure, and high-performing technology services across the firm.

As an ITS Senior Infrastructure Engineer, you will provide senior technical leadership across Deloitte's infrastructure environment, acting as a key escalation point for complex technical issues while supporting infrastructure operations, project delivery, security remediation, and continuous improvement initiatives. Working closely with the Infrastructure Manager, Infrastructure Analyst, project teams, security teams, vendors, and global technology teams, you will help ensure infrastructure services remain reliable, secure, and aligned with Deloitte's operational standards. You will also gain exposure to a broad range of technologies spanning networking, cloud, virtualisation, endpoint management, monitoring, backup, and infrastructure management platforms.

Your typical day will include:

• Supporting enterprise infrastructure environments across servers, networks, cloud platforms, virtualisation, and end-user technologies.
• Troubleshooting and resolving complex infrastructure issues and technical escalations.
• Leading infrastructure upgrades, technology rollouts, remediation activities, and continuous improvement initiatives.
• Working within ITSM frameworks, including incident, request, change, and problem management.
• Supporting security, compliance, patching, vulnerability remediation, and audit-related activities.
• Maintaining accurate technical documentation, procedures, standards, and operational records.
• Performing root cause analysis and identifying opportunities to improve service reliability and performance.
• Mentoring team members and providing technical guidance across infrastructure technologies.
• Collaborating effectively with technical teams, project teams, vendors, global technology teams, and business stakeholders.
• Demonstrating strong technical ownership, communication, problem-solving, and accountability.

Enough about us, let's talk about you. You are someone with:

• Approximately 5+ years' experience in infrastructure engineering, systems administration, infrastructure support, or a related technical role.
• Strong experience supporting enterprise infrastructure environments.
• Demonstrated experience resolving complex infrastructure issues and technical escalations.
• Experience leading infrastructure changes, upgrades, technology implementations, or improvement initiatives.
• Experience working across networking, servers, virtualisation, endpoints, cloud platforms, backup solutions, monitoring, and infrastructure management tools.
• Experience working within ITSM frameworks and operational support environments.
• Experience supporting audit activities, compliance requirements, control attestations, or remediation initiatives.
• Experience mentoring or providing technical guidance to other team members.
• Strong troubleshooting, root cause analysis, and technical problem-solving skills.
• Working knowledge of Microsoft infrastructure, networking, endpoint management, virtualisation, and cloud technologies.
• Exposure to technologies such as Aruba, Cisco, Meraki, Palo Alto, VMware, Hyper-V, Windows, Linux, VDI, Intune, Active Directory/Entra ID, Azure, AWS, and GCP.
• Experience with monitoring, backup management, certificate management, password management, automation, and infrastructure maintenance activities.
• Relevant industry certifications are advantageous but not required; practical experience is equally valued.

Making an impact that matters, together:

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including 'taking care of each other' and 'fostering inclusion', is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

How you'll be rewarded:

We hold a simple belief - that our people's hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.

We offer you:

• Flexible work arrangements - work in a way that suits you, us and our clients best
• Subsidised professional qualifications and paid professional memberships
• Subsidised health insurance
• Income protection insurance
• 22 days annual leave
• Social events, social sports teams, and monthly firm drinks
• A focus on wellness and well-being
• Community focused volunteer days
• A focus on the environment and sustainability
• Plus much more

Does this sound like the sort of role and organisation for you? Then apply now! We'd love to hear from you.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from "@deloitte.co.nz," "@smartrecruiters.com," or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from "@deloitte.co.nz," "@smartrecruiters.com," or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].