Head of Operations Christchurch 2

Head of Operations – Visa Operations, Immigration New Zealand.

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• Lead a key part of New Zealand’s immigration system within a fast‑paced, complex operating environment
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• Champion people‑centred leadership, operational excellence, and a culture of continuous improvement
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• Join a high‑performing, collaborative, and supportive site leadership team
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• Salary range: $132,417–$160,472
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• Collaborate with the Operations Director to optimize service delivery, drive continuous improvement, and enhance overall performance and productivity
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• Champion a culture that prioritizes people and customers across Immigration New Zealand
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• Provide strategic and operational support to Visa Directors, contributing to product leadership, performance improvement and customer‑focused enhancements
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• Maintain robust assurance frameworks while responding swiftly and effectively to evolving business needs
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• Develop staff capability to meet operational, strategic, and Ministerial priorities and expectations
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• Demonstrated expertise in leading large‑scale operational delivery functions or business units within complex organizational environments
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• Experience in guiding other leaders, focusing on developing talent, managing complex dynamics, and inspiring innovation
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• An inclusive, collaborative, and authentic leadership style that prioritizes people and fosters engagement
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• Ability to provide a broad operational perspective combined with strong business acumen and leadership capability
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• Proven track record in leading change initiatives and driving workforce innovation
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• Exceptional stakeholder management and relationship‑building skills, with the ability to navigate complex political and organizational landscapes
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• Experience implementing quality frameworks and processes that enhance productivity and elevate customer service standards
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• Applied expertise in risk management to support sound decision‑making and operational integrity
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• Comprehensive knowledge and practical interpretation of legislation, ideally within an immigration context
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• To be eligible to apply you must be a New Zealand Citizen or hold a Permanent Resident Visa
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