Regional Manager (Auckland)

Sun Softwash Limited is seeking a full-time Regional Manager based in Auckland to oversee operations, workforce management, customer relationships, and service delivery across Auckland and other service regions. Responsibilities include staff supervision, recruitment, operational planning, CRM and business systems management, reporting, compliance, marketing coordination, and process improvement. Applicants must possess strong leadership, communication, and organisational skills, a Bachelor's degree or higher qualification, and be willing to travel as required.

Sun Softwash Limited is a growing exterior cleaning and property maintenance company serving the residential and commercial sectors. We are seeking an experienced Operations Manager to oversee and improve the company's daily operations, staff performance, customer service delivery, and business systems.

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• Oversee and coordinate day‑to‑day company operations across multiple service locations.
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• Develop operational procedures, systems and workflows to improve efficiency and service quality.
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• Monitor operational performance and implement continuous improvement initiatives.
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• Ensure projects are completed on time, within budget and to company standards.
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• Recruit, train, supervise and mentor staff.
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• Develop staff rosters and workforce allocation plans.
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• Conduct performance reviews and manage employee development.
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• Manage and optimise CRM platforms, including ServiceM8 or similar systems.
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• Develop and maintain operational reporting systems and performance dashboards.
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• Implement automation, AI‑assisted workflows and digital business solutions.
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• Create and maintain standard operating procedures, internal documentation and training resources.
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• Manage customer relationships and ensure high levels of customer satisfaction.
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• Prepare quotations, service proposals and operational reports.
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• Support business development activities and contract management.
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• Monitor service quality and resolve escalated customer concerns.
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• Coordinate digital marketing activities and marketing automation systems.
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• Assist with content development, business communications and proposal writing.
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• Monitor marketing performance and recommend improvements.
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• Ensure compliance with Health and Safety requirements and company policies.
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• Conduct occasional site audits and operational reviews.
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• Maintain accurate operational and compliance records.
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• A Bachelor's qualification or higher, or at least 3 years of relevant management or operations experience (preferably both).
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• Strong leadership and organisational skills.
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• Experience managing staff and operational workflows.
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• Experience with CRM systems, preferably ServiceM8.
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• Strong written communication and report writing skills.
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• Experience using Microsoft Office and cloud‑based business software.
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• Ability to analyse business performance data and implement improvements.
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• Knowledge of digital systems, workflow automation and AI‑enabled business tools is highly desirable.
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• Willingness to travel to other operational regions such as Tauranga and Hamilton.
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• Applicants must have New Zealand work rights or be eligible to be considered for the position.
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