Retail Consultant | Aesop Wellington | Casual

For over 35 years, Aesop has cultivated an inspiring and inclusive environment in which employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail and the use of efficacious ingredients, creating formulations that stir the self and senses.

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

This is a casual role and it operates on an on‑site working pattern.

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• Experience operating within a customer service role or environment
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• Effective selling skills and the ability to drive commercial outcomes
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• History of successfully participating in and contributing to a team
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• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
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• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
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• Strong communication and problem‑solving skills
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• Working knowledge of skin care and skin care industry (advantageous)
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• Knowledge of hair care, body care, fragrance and home categories (advantageous)
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We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

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• Generous product discount allowance
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• Paid volunteering allowance for all employees
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• Bonus opportunity based on personal, and business, performance
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• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house
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• Product and Core skills training and study support opportunities
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• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.
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We are an equal opportunity employer and encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).