Experience & Venue Manager | Queenstown Ice Bar

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At Queenstown Ice Bar, guests step into a frozen world of hand‑carved ice sculptures, cocktails served in glasses made of ice, and an experience they won’t forget. This isn’t just a bar, it’s a must‑visit destination, where every interaction shapes a guest’s Queenstown story.

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We’re looking for an experienced and passionate Experience & Venue Manager to lead the team and take ownership of this iconic attraction. You’ll thrive in a fast‑paced tourism environment and be driven to deliver exceptional, memorable guest experiences every day.

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Leading from the front, you’ll own the full guest journey while building a high‑energy team that brings the experience to life. You understand that great tourism isn’t just service, it’s atmosphere, storytelling, and moments guests will talk about long after they leave.

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If you love creating experiences, leading strong teams, and running a destination people travel across the world to visit, we’d love to hear from you.

About the Role\n

As E&V Manager, you will be responsible for the overall operation and performance of Queenstown Ice Bar. From leading the team on the floor to managing operational standards and financial performance, you will ensure the venue runs smoothly while delivering an outstanding experience for every guest.

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You will play a key role in shaping the team culture, maintaining high service standards, and continuing to grow the reputation of Queenstown Ice Bar as one of the town’s must‑visit attractions.

What you’ll be responsible for Leading the Venue\n

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• Overseeing the day‑to‑day operations of Queenstown Ice Bar.
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• Creating a vibrant and welcoming environment for both guests and staff.
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• Maintaining company operating procedures, including host responsibility and alcohol management policies.
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• Managing the overall atmosphere of the venue, including lighting, music, and guest experience.
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Building and Developing the Team\n

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• Recruiting, training, and leading a high‑performing hospitality team.
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• Supporting staff development and ensuring strong service standards.
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• Creating a positive workplace culture where people feel motivated, supported, and proud of the venue.
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Delivering Exceptional Guest Experiences\n

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• Ensuring every guest receives outstanding service from the moment they arrive.
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• Engaging with visitors from around the world and creating memorable experiences.
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• Encouraging upselling and strong guest engagement.
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Managing the Business\n

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• Overseeing stock control, ordering, and stocktakes.
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• Managing budgets, financial reporting, and cost control.
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• Handling key administrative responsibilities, including banking, booking systems, and cash management.
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Events and Venue Standards\n

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• Supporting group bookings and events alongside the events team.
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• Working with marketing initiatives that help bring guests through the door.
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• Ensuring sculptures, venue presentation, and cleanliness are maintained to a high standard.
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What we’re looking for\n

We’re looking for a confident hospitality or tourism leader who enjoys taking ownership of a venue and inspiring a team to perform at their best. You will likely bring:

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• Previous experience managing a hospitality venue or leading a busy team.
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• Strong leadership skills and the ability to motivate and develop people.
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• Excellent communication and customer service skills.
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• Strong organisational skills and financial awareness.
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• A genuine passion for hospitality and the tourism industry.
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• The flexibility to work evenings and weekends in a busy tourism environment.
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• Current LCQ or Manager's Certificate
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• Open Visa/Working rights for NZ
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Why join FHG?\n

At FHG, we don’t just offer jobs; we build careers. We believe great venues are built by great teams, and we invest in our people so they can grow and succeed. When you join our team, you will enjoy:

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• Staff Perks \n
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  • 50% off at all six FHG venues and 25% off at five additional partner venues across Queenstown.
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• Professional Development \n
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  • Free online training courses designed to build your skills and support your progression.
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• Wellbeing Benefits \n
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  • Discounted gym memberships, pilates discounts, wellbeing programmes, and access to mental health support.
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• Career Progression \n
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  • Structured development pathways are designed to help you grow into leadership roles within the company.
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• A Great Place to Work \n
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  • Be part of a company committed to becoming the Employer of Choice in New Zealand hospitality.
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Apply Now\n

If you’re ready to lead one of Queenstown’s most stunning venues and create unforgettable guest experiences for visitors from around the world, we’d love to hear from you.

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Submit your CV and cover letter outlining your experience and why you’d be a great fit for the role.

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