Duty Crew Controller

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

• Be at the heart of realtime airline operations, make decisions that keep the flying program moving
• Own disruption recovery in a highimpact role where your judgement, speed and teamwork matter
• Fulltime, shiftbased opportunity on a 24/7 rotating roster, based at Auckland Airport

At Jetconnect, we're proud to represent New Zealand while flying the Qantas red tail. Based in New Zealand, we're an exciting business challenged with delivering strong commercial outcomes. We also provide the same memorable experiences for all customers who travel to and from our beautiful country. We fight to stay ahead of the game, confidently running a world-class operation that brings our New Zealand workforce together while staying true to our commitment to the Qantas Group.

We're building a talent community for future Duty Crew Controller opportunities and invite interested candidates to register their interest. Whether you're currently working in aviation, logistics, workforce planning, scheduling or another operationally focused environment, we'd love to hear from you.

As a Duty Crew Controller, you'll be at the centre of Qantas' day-to-day operation, playing a critical role in managing disruptions, recovering schedules and supporting the safe and efficient delivery of our flying programme. You'll coordinate and control crew activities in real time, including roster management, flight disruptions and crew logistics, ensuring our New Zealand-based Pilots and Cabin Crew are positioned to keep the operation moving.

This is a fast-paced, high-impact operational role suited to a confident communicator who thrives under pressure, enjoys solving complex problems and can balance competing priorities in a constantly changing environment. Working closely with a broad network of stakeholders, you'll make real-time decisions that directly influence operational outcomes and support the integrity of the flying programme.

To be successful, you'll have:

• The ability to rapidly assess competing operational priorities and make sound decisions within tight timeframes.
• Proven problem-solving skills, applying a calm and collaborative approach through effective communication and stakeholder engagement.
• Experience implementing, reviewing and adapting plans to minimise disruption and support schedule recovery.
• Confidence working autonomously, thinking logically and decisively in a fast-paced operational environment.
• Strong written and verbal communication skills, with the ability to clearly articulate operational impacts and decisions.
• A solid understanding of airline, airport or disruption management operations would be highly regarded.
• Flexibility to work as part of a 24/7 rotating roster.

Why register your interest?

Registering your interest will allow our team to connect with you regarding future Duty Crew Controller opportunities as they become available. It's a great way to learn more about Jetconnect, our operation and the career pathways available within airline operations.

If you're looking for a career where your decisions make a real impact and every day presents a new challenge, we'd love to hear from you.

Why the Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Qantas are equal opportunity employers, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications will close Friday 14 August 2026