Posted 14 July, 2026
Ground Operations Supervisor
DHL Express (New Zealand) Limited
Auckland,North Island,New Zealand
Full Time
Reference: 137_610565_AV-344070
At DHL Express, we connect people and businesses across the globe. We are seeking a motivated, customer-focused, and results-driven professional to join our Ground Operations team in Auckland Penrose.
About the role
As the Ground Operations Team Leader, you will be responsible for leading and coordinating the day-to-day operations of the courier fleet, ensuring the safe, efficient, and compliant delivery of services. You will play a key role in maintaining operational excellence, supporting team performance, and ensuring DHL policies, procedures, and customer service standards are consistently met.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about developing people, driving operational efficiency, and delivering outstanding service.
Key responsibilities
- Lead and coordinate daily fleet operations to ensure safe, efficient, and on-time service delivery.
- Monitor operational performance and maintain compliance with DHL standards, policies, and customer service expectations.
- Support continuous improvement initiatives by identifying opportunities to enhance processes, workflows, and operational efficiency.
- Make timely and effective decisions to resolve operational issues and minimize service disruptions.
- Build strong working relationships and maintain effective communication with internal and external stakeholders.
- Oversee Fleet equipment and operational resources, ensuring maintenance requirements are identified and addressed proactively.
- Ensure compliance with all shipment security procedures, transport regulations, and Health & Safety requirements.
- Lead, coach, and develop team members, fostering a positive, high-performing culture focused on safety, accountability, and customer service excellence.
What you'll bring
- Communication skills (English), spoken and written
- Driving License Current and Valid
- Must be available to work Monday to Friday and some weekends, hours of work would be conducted between the hours of 6am - 6pm
- 3 years industry knowledge
- Experience in a Team Leader role preferred
- A relevant/valid working visa is required for applicants from countries other than New Zealand
Why join DHL Express?
- Be part of a globally recognised brand with a strong and supportive local team
- Competitive base salary plus uncapped commission and car allowance
- Access to Southern Cross health insurance, plus life and income protection cover
- Extended paid parental leave of up to 26 weeks, supporting you and your whanau
- Long service leave to recognise your commitment over time
- Structured sales environment with clear targets, tools, and support
- Opportunities for career development and internal progression
- A collaborative culture that reflects DHL's values and focus on people
If you see a personal challenge in these versatile and responsible tasks. Then apply now!
