Customer Service Facilitator | Operations (Equipment)

• Make a real difference every day - Help disabled people across Aotearoa access the equipment they need to live everyday lives in their communities.
• Bring your attention to detail to a meaningful role - Use your administrative expertise to ensure equipment applications are processed accurately and efficiently.
• Join a purpose-driven organisation - Be part of Enable New Zealand's mission to support disabled people and their whanau through exceptional customer service and collaboration.

Ko wai matau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whanau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whanau on behalf of Disability Support Services (DSS) - Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider.

Mo tenei turanga mahi | About this role

As a Customer Service Facilitator in the Equipment team, you will be responsible for reviewing disability equipment applications ensuring they meet relevant eligibility criteria, and working across multiple teams to deliver appropriate outcomes for our customers.

With a high attention to detail and strong administrative experience, you will support accurate and timely processing of equipment applications, and will end each day knowing you have contributed to someone getting the equipment they need to allow them to live an everyday life in their community.

Nga mahi haepapa | Role responsibilities

• Process equipment orders effectively and efficiently within agreed timeframes and with a high level of accuracy
• Review requests against DSS eligibility criteria
• Respond promptly to enquiries according to guidelines for customer service best practice
• Demonstrate a commitment to customer-focused, quality service delivery
• Manage and coordinate activities to ensure the efficient and uninterrupted delivery of service to our customers.
• Support follow-up tasks in a way that allows Enable New Zealand to meet all contracted timeframes.
  

At Enable New Zealand, you'll be part of a purpose-driven organisation that values collaboration, innovation, and making a difference. Enable New Zealand is an equal-opportunity employer and encourages applications from people of all backgrounds, including those living with disability.

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website.

Applications will be reviewed as they are received.

Applications close: 5.00pm, Wednesday 29 July 2026

Please note: Enable new Zealand does not offer Visa Sponsorship, and you must be a NZ Resident or hold a valid NZ work visa to apply.