Duty Manager (M/F/NB)
Company Description
JO&JOE Auckland is on the lookout for its next Front Office Duty Manager!
At JO&JOE, we're all about bringing people together, creating memorable experiences, and making every guest feel at home from the moment they walk through our doors.
As our Front Office Duty Manager, you'll be a key part of the action - leading the guest experience, supporting the Front Office team, and ensuring our Open House runs smoothly day and night. You'll be the go-to person for both guests and team members, creating good vibes, solving problems, and helping deliver the energetic and welcoming atmosphere that JO&JOE is known for.
If you're passionate about people, thrive in a fast-paced environment, and love creating unforgettable experiences, we'd love to hear from you.
Job Description
Why you?
None of these missions will scare you:
Mission 1: Welcome and assist each guest with personalised attention, from check-in to check-out.
Mission 2: Supervise and coach the reception team to ensure smooth and impeccable service.
Mission 3: Manage the cash registers, verify accounts, and ensure proper handling of payments.
Mission 4: Handle guest requests and complaints professionally and responsively.
Mission 5: Actively promote the hotel's services : shop, restaurant, events... it all passes through your hands.
Mission 6: Ensure communication between the team and management by reporting all essential information.
Mission 7: Be the 'yes' person, no challenge is too big or small.
Mission 8: Be the guarantor of a flawless customer experience at all times of the day.
Qualifications
Because you've got it in you:
- An impeccable sense of welcome and customer service.
- A natural ability to lead and motivate a team.
- Flawless organisation and excellent priority management.
- Smooth and effective communication in all circumstances.
- A desire to learn and develop.
YOUR LITTLE EXTRAS ARE:
- Level of studies: Diploma or Bachelor in Hospitality/Hotel Management.
- Knowledge of MEWS operating system is a bonus
- Field of study: Hospitality or Tourism.
- Professional experience: 2 years minimum.
- Languages required: English.
- Valid LCQ and Managers Certificate
Additional Information
We're sure you know the song:
- First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
- Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
- Last verse: Naturally, you'll hear back from us whether it's or .
JO&JOE Benefits:
- Staff meal while on shift
- Uniform provided and laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
