Customer Services Advisor

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We’re looking for a Customer Services superstar to join our Mitre 10 Imports (MIMP) team. This is more than just a customer service role, it’s your chance to become the central point of connection within our supply chain, helping our store network run smoothly and successfully. You’ll work alongside a supportive team, build strong internal relationships, and play a key role in delivering service excellence across the business. What you’ll be doing As our Customer Services Advisor, you’ll: Be the go-to contact for supply chain service excellence Respond to calls and emails from internal stakeholders quickly and professionally Log, track, and resolve issues within agreed service standards Lead and coordinate communication across our store network Work collaboratively across teams to maintain high service levels What you’ll bring You’re someone who thrives in a fast‑paced environment and enjoys solving problems. You’ll bring: Strong communication and interpersonal skills Excellent organisation and prioritisation abilities Confidence working under pressure and meeting deadlines A proactive, solutions‑focused mindset The ability to work independently and as part of a team Sound decision‑making skills and adaptability Your experience & skills At least 2 years’ customer service experience (ideally in a similar environment) Why you’ll love working with us We genuinely care about our people, and we’re committed to helping you thrive, at work and outside of it. You’ll enjoy: Mitre 10 team member discounts Flexible working options Birthday leave (your special day off, on us!) Life and trauma insurance One paid wellness day per year. If you’re passionate about customer service, love solving problems, and want to be part of a team that keeps things moving behind the scenes – we’d love to hear from you. Location: Auckland, Rodney & North Shore, North Shore - Support Centre #J-18808-Ljbffr