Trade Sales Supervisor

Job Title Retail Store Manager / Supervisor Location Rotorua, Bay of Plenty Employment Type Permanent / Full Time (42.50 hours per week, Monday to Friday with rostered Saturdays) Posted 19/6/2026 What We Can Offer You Salary aligned to experience & reviewed annually Great company benefits & discounts, generous parental leave package Southern Cross Medical Insurance Paid day off to celebrate your birthday Opportunity to grow and shape your career in a national trusted Kiwi business About Plumbing World Plumbing World is a proud Kiwi‑owned success story, backed by over 60 years in the industry. Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service. Our people are at the heart of our success. We're committed to building a high‑performing, inclusive culture where our teams can grow and thrive. We are the largest 100% New Zealand owned national plumbing merchant with 56 stores and over 1,000 shareholder tradies up and down the country. About The Role We are looking for a motivated and experienced Trade Sales Supervisor to join our team in Rotorua. As a hands‑on leader, you will oversee the day‑to‑day operations of the trade area while supporting and developing the team to deliver exceptional service to our valued trade customers. This role requires leading by example—particularly during our busy early morning trade rush—to ensure customers receive prompt, efficient, and friendly service. You will also coordinate stock movements, coach team members, and step into a leadership role in the absence of the Branch Manager. Your Responsibilities Oversee the efficient day‑to‑day running of the trade area Lead from the front with exceptional customer service and sales ability Assist the Branch Manager in supervising and developing the trade team Prioritise and coordinate daily team schedules to ensure key projects are completed on time Handle customer queries and provide tailored product and delivery solutions Build and maintain strong relationships with trade clients and team members Monitor and report stock issues to the Branch Inventory Controller Maintain high standards of health and safety within the branch A Quick Glance At What We Need From You Previous experience in team leadership or supervision, preferably in the trade/building/construction industry Knowledge of plumbing products and the industry is advantageous but not essential (training provided) A proactive and positive attitude – we value the right mindset over experience A customer‑focused approach with strong communication skills Ability to think on your feet and problem‑solve in a fast‑paced environment Reliable, organised, and self‑motivated To be Successful in This Role You Will Need to Bring Good with numbers and attention to detail Sound administration and logical problem‑solving skills Work well under pressure while displaying good sound logic Good sales & customer service skills Competent computer skills Full, clean New Zealand driver’s licence Physically fit as there will be some heavy lifting (up to 20 kg) Well presented with excellent interpersonal communication Our Culture We’re a team that shows up for each other and our customers. No matter your role, we support the trade—including getting on the counter early to help customers start their day right. If you lead from the front and take pride in building a strong team culture, you’ll fit right in. Inclusion & Diversity We encourage applications from all backgrounds. You don’t need to meet every requirement – if you bring the right mindset and capability, we’d love to hear from you. Requirements The successful applicant will be required to pass a pre‑employment medical and drug test prior to the commencement of employment. #J-18808-Ljbffr