Service Manager

Service Manager Ready to take the lead in a high-performing Workshop Service team? We’re partnering with a well-established automotive dealership in Lower Hutt seeking an experienced Service Manager to drive performance, lead from the front, and deliver an exceptional customer experience. The Opportunity This is a key leadership role overseeing the full service department, where you’ll be responsible for operational performance, team leadership, and customer satisfaction. You’ll be stepping into a business that values strong leadership, efficiency, and continuous improvement. What You’ll Be Doing Leading and developing a team of Advisors and Technicians Driving service department performance, productivity, and profitability Managing workshop workflow and ensuring optimal efficiency Delivering a high standard of customer service and retention Monitoring KPIs, budgets, and financial performance Ensuring compliance with manufacturer and dealership standards What We’re Looking For Proven experience as a Service Manager or senior aftersales leader Strong understanding of dealership operations and workshop flow Commercial mindset with the ability to drive revenue and margins Excellent leadership and people management skills Customer-first approach with strong communication skills Experience with Triage Super Service dealer management systems (DMS) advantageous What’s On Offer Competitive salary performance-based incentives Established dealership with strong brand backing Supportive management and positive team culture Opportunity to make a real impact in a leadership role Long-term career progression within a reputable group #J-18808-Ljbffr