Product Manager (Customer Experience)

Overview Product Manager (Customer Experience) within the ANZ Operations division at Corpay, based in Ellerslie. The role bridges customer, product and commercial functions, reporting to the Customer Experience Director, and focuses on improving how customers experience our products across Australia and New Zealand. Role Responsibilities Own the end-to-end customer experience. Map and understand customer interactions across onboarding, servicing, payments and support. Become the go-to expert on how things work. Identify friction points and gaps across journeys, and drive real improvements. Deliver incremental improvements that make a measurable difference. Lead the last mile of delivery. Collaborate with technical PMs on initiatives such as telephony, portals and payments. Own rollout into the business – communications, training, knowledge base and adoption. Act as the voice of the customer, translating frontline insights into clear requirements. Ensure that built solutions work in the real world. Connect the dots across Customer Services, Product, Commercialisation, VAS, Credit and Technology teams. Step in where ownership is unclear and drive outcomes. Qualifications & Skills 5–8+ years of experience in Product, Customer Experience or Operations roles. Proven ability to drive change across teams without direct authority. Strong understanding of product delivery and customer experience. Bias for action – identify problems and fix them. Bonus: Experience in payments, cards or financial services. Bonus: Exposure to Salesforce, contact centres or customer platforms. Benefits Hybrid working model (3 days in office, 2 days remote). Workspace in Ellerslie office. Company‑issued equipment. Formal, hands‑on training. High‑impact role with visibility across ANZ and the wider business. Opportunity to shape customer experience ownership. Cross‑functional collaboration with multiple teams and real influence on outcomes. Equal Opportunity Statement Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and or interview process, please notify a representative of the Human Resources Department. #J-18808-Ljbffr