Customer Service Representative - HCB Dunedin

Company Description Bapcor Ltd is Asia Pacific’s leading automotive provider of aftermarket accessories, equipment, service and solutions. We host one of the widest ranges of car parts in the world, with brands including Burson, Autobarn, Midas, Truckline, Premier Auto Trade and Baxters. We’re more than just automotive — we’re a dynamic, purpose‑led organisation powered by people. Our Melbourne‑based corporate team plays a critical role in shaping the strategy and success of the Bapcor Group. In joining our team, you’ll be welcomed into a supportive business that spans more than 1,000 locations with over 5,000 team members across Australia, New Zealand and Thailand. We are passionate about our team, with safety and inclusivity at the forefront of everything we do. We’re also passionate about our customers, products, and living our values of: Doing the right thing Being in it together Giving a damn Getting it done Job Description If you’ve got great customer service skills, a full NZ driver’s licence and an interest in automotive batteries, power solutions and trade customers, we’ve got the job for you. HCB Technologies is looking for a customer service superstar to join our team. This role is all about delivering fast, accurate and practical support to our customers, helping them get the right battery solution, keeping orders moving, and supporting profitable sales growth across the branch. This is a full‑time role, Monday to Friday, 8 am – 5 pm. What The Role Involves Serving trade, wholesale and retail customers at the counter and over the phone Helping customers identify the right battery, charger or power solution for the job Providing accurate product, pricing, availability and order information Picking, packing and processing customer orders accurately and efficiently Supporting branch sales activity through follow‑up calls, quotes and customer check‑ins Identifying opportunities to upsell, cross‑sell or recommend related products Following up quotes, lost sales, lapsed customers and customer enquiries Building strong relationships with our loyal trade and commercial customer base Supporting stock accuracy, inventory discipline and general branch operations Working closely with the wider branch team to deliver strong customer service, sales and margin outcomes Qualifications Customer service experience, ideally in automotive, trade, wholesale, parts, industrial or technical sales A genuine interest in automotive batteries, vehicles, electrical products or practical trade solutions Strong communication skills and the confidence to deal with customers over the phone and face to face Good computer skills, with basic Excel skills being an advantage Accuracy, attention to detail and the ability to follow process properly A proactive sales mindset, including the confidence to follow up quotes, call customers and spot opportunities The ability to work in a fast‑paced environment without turning accuracy into a casualty A team‑first approach, because everyone pitches in here A full NZ driver’s licence Battery knowledge would be a strong advantage, but it is not essential. If you have the right attitude, customer focus and willingness to learn, we can teach you the technical side. Additional Information HCB Technologies is a leading name in batteries and stored energy solutions across New Zealand. We support a wide range of customers across automotive, commercial, marine, industrial and specialist battery applications. Apart From a Great Culture, You Get Your birthday off every year A paid volunteer day annually Free breakfast every morning Competitive salary + incentives for results Exceptional discounts on our products A flat structure where you’ll work alongside senior leaders Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email car #J-18808-Ljbffr