Administrator and Lead Handler

At Dream Doors Kitchens, we believe the kitchen is the heart of the home. As New Zealand’s trusted kitchen renovation specialists, we help homeowners transform their spaces through beautiful custom refaces and brand-new designs. We are looking for an energetic, warm, and articulate Administrator and Lead Handler. In this vital role, you will be the first point of contact for clients taking their first steps toward their dream kitchen. Whether you’re answering phone enquiries or responding to web leads, your goal is to build instant rapport, understand their vision, and book them in for a consultation with our design team. This is a varied role where you’ll also play a key part in keeping our systems accurate, our processes efficient, and our customers well looked after. You’ll help keep our day-to-day operations running smoothly while delivering exceptional service to both our customers and suppliers. Part-time: 15 hours per week, with room to grow. What you’ll be doing: Processing and reconciling invoices in Xero Managing accounts payable and keeping records accurate Monitoring sales activity and ensuring invoicing is accurate Keeping inboxes organised and workflows running smoothly Following up leads and quotes in our franchise management system Being the first point of contact for customers Coordinating project photography What we’re looking for: 2+ years Xero experience (end‑to‑end preferred) Payroll experience (a bonus) Strong Excel skills Solid understanding of GST and accounting basics Sales support experience in the home renovation space High attention to detail and problem‑solving skills Friendly, professional phone manner Waikato based Why join us? Flexible part‑time hours work from home/office combination Supportive team environment Strong flow of inbound leads – no cold calling. Opportunity to grow the role over time Full training provided on our franchise management system #J-18808-Ljbffr