Customer Success Associate

About EROAD A career with EROAD offers the unique opportunity to work in a fast‑growing organization that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow. About The Role In this role you’ll manage a portfolio of customers within the In This Role You Will Manage a portfolio of small business customers to drive satisfaction and retention Guide customers on the best EROAD products based on their needs Support onboarding through training and resources Process upgrades, renewals, and add‑ons accurately Respond to customer queries within SLA and resolve issues end‑to‑end Maintain accurate CRM records of customer interactions Ensure follow‑up and closed feedback loops Identify and support process improvements Collaborate with the wider Customer Success team What You’ll Bring 2+ years experience in a customer‑facing or support role Able to manage multiple priorities in a fast‑paced environment Strong communication skills with a customer‑first mindset Highly organised and detail‑oriented Adaptable, curious, and eager to learn Experience with CRM or SaaS products (desirable) Why you’ll love working at EROAD EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. Join EROAD and be part of a purpose‑driven organisation that’s shaping the future of connected transport – we can’t wait to hear from you. #J-18808-Ljbffr